Great selection of inventory, knowledgeable and polite salespeople (especially Dom and Jon) and a beautiful facility gave Crowley VW the edge on a day where I had already seen 2 other dealerships. This is the third car my family has purchased from the Crowley group but the first from VW. This team has set the bar way above their competition.
I was very pleased with the service done on my 2008 Jetta, the entire staff was very friendly , knowledgeable, and the did a great job servicing my vehicle! I would definitely return for future service ! Thank you Victor D'Occhio
IT WAS EXCEPTIONAL AS USUAL. I CAME IN TO MAKE AN APPOINTMENT AND SINCE I WAS HAVING A PROBLEM WITH MY BRAKES THEY TOOK MY CAR IN FOR REPAIRS. I TOLD THEM I HAVE AN APPOINTMENT AT 1:00 PM (IARRIVED AT THE DEALERS AT ABOUT 9:15) THEY SAID THEY WILL HAVE 2 MECHANICS WORKING ON MY CAR AND THEY WILL BE FINISHED BY 11:30. THEY DIDN'T WANT ME TO DRIVE WITH UNSAFE BRAKES. THEY CHECKED THE CAR AND FIXED ALSO OTHER PROBLEMS. AS ALWAYS, CROWLEY COMES THRU WITH FLYING COLORS. ALL PERSONNEL ARE COURTEOUS. FRIENDLY AND THERE TO MAKE YOU AS COMFORTABLE WHILE WAITING FOR YOUR CAR. I ALWAYS RECOMMEND TO MY FRIENDS TO GO AND BUY AT CROWLEYS. YOU ARE TREATED THERE AS FRIEND AND FAMILY.
Looking for a Honda/VW with a hatchback, I casually walked into Crowley's after the movies, one night.The engine on my '06 Honda had a cracked block and the logical thing to do, was to look for a new car. There on the lot, sat MY NEW CAR, a 2012 Fit, with 28,000 miles on it . I had been lusting after the Fit since I read about it eleven years ago. They weren't available at that time, and I bought a Honda 2006 instead. This was a no-brainer and I immediately put a down payment on it to secure it. Ralph was my salesman and I have nothing but the highest praise for his handling of the whole deal. The car did not have an owners manual and I bugged him to get one for me and he did! I love the Fit!!!!
We recently brought our VW Passat to Crowley VW in Plainville, CT for the 10,000 mile service which include an oil change and tire rotation. The experience could not have been better. Everyone was friendly and professional and we were pleasantly surprised by the included car wash when the service was complete. I would definitely recommend Crowley for this service.
Just picked up my 2018 Volkswagen Tiguan and absolutely love it! Thank you to the staff at Langan VW Tyler, Brandon, Steve and Troy always friendly and helpful. This being my fourth car from them always make the experience a great one!
Bob Johnson is a total class act. He treated me very fairly. More importantly, the car was for my 19 year old daughter. Bob took the time to answer all of her questions. He went above and beyond to make her feel comfortable. Overall, it was a very, very positive experience.
This is the third Audi we've purchased. From the moment we sat down with Janet I felt assured we were going to be able to seal a deal. She listened to our needs, prior experience with other sales staff and explained everything. We were so satisfied with Janet that we did something we have never done before. We purchased and had our car delivered within 4 days. She not only explained how everything works in the car but followed up with us later to see if we needed any other assistance and told us to call anytime we needed anything.
Commented on my experience at Weeks preowned yesterday but had to add what a pleasure it was to deal with Derek Smith, Wayne Meda, and Dexter from finance. No pressure sales team and very attentive to detail. Love my 2014 S8 so far. Thanks again to everyone
The staff at Gene Langan Volkswagen were outstanding. From the moment I walked in there to leaving in my new SUV I was treat great and had wonderful service. Thank you for making the car buying process so easy!!!
I would like to take this opportunity to share the wonderful car buying experience I have ever had over the many years I've been buying cars. Lisa Crawford, my sales representative, was amazing! She was so efficient, thoughtful and nice. I can"t say enough good things about Lisa! I also had a great experience with Dexter John when it came to signing all of the paper work and listening to the comprehensive information concerning the warranties and purchasing of my automobile. Dexter also was efficient, informative and very nice. I would highly recommend using Weeks Pre-Owned when buying your car! I will be a repeat customer the next time I want to buy my car! Sincerely, Debra Carbone
Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 15, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
Derek Smith was wonderful to deal with in selecting and trying out the car. Very knowledgeable and friendly - a really great guy. And the same for Dexter John in working with me on the financial side: we went over everything in great detail and actually enjoyed the process. I???m delighted with the car I purchased and with how the whole transaction was handled.
I had an exceptional experience buying a used car from Gene Lanagn VW! Everyone I interacted with was extremely knowledgeable and accommodating, without any high pressure vibes. I will definitely continue to give them my business and send others their way!!
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