We deal with Josh Carvalho, the service manager and Bryan Wells, the service adviser. They both go out of their way to work with us in getting our fleet of Volvos in for service in a timely fashion when issues crop up.
I just took delivery of a 2019 XC90 and from start to finish it was an exceptionally pleasant - and easy - transaction. My Client Advisor Ken Scalia was both knowledgeable and patient as we worked together to find exactly the right vehicle to meet my family's needs. The available inventory was impressive, the prices and trade-in offer were extremely competitive and the entire team worked hard to make the deal work for us. Kevin Misanko and Mark Leone made closing the deal a breeze and Ken Scalia provided exceptional support throughout the transaction, including during the final delivery process. I highly recommend Volvo Cars Plymouth, Ken Scalia and the entire team - a fantastic experience!
I thought the service I was provided was outstanding. From the moment I was greeted on my first visit to the final pick up of the car everyone was professional, friendly and helpful. All my questions were answered promptly and honestly. I am pleased I purchased my car at this dealership.
The "follow thru" is #1 for all business transactions I'm involved with. Ian went above and beyond. I have already spread the news of your Excellent facility. I will continue to recommend Premier Volvo of Plymouth to my clients, friends etc.
The whole nice experience with Volvo Cars Plymouth started with a phone call handled very professionally which lead me to go check out the car about 50 miles away - I am in Somerville-MA The price negotiation for my Trade-in and Purchase was straightforward and very pleasant....All members of their team were very courteous during the whole process........I even had a nice cup of coffee and watched some TV....The dealership is new and is very clean!.... My sales guy (Phillip Besse) was very helpful with details about my transaction....I definitely recommend checking Volvo Cars Plymouth for your next car buying....You will be glad as well..... Thanks to Esther, Phillip, Kevin, Mark and Jarrod!
Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership and Cecil reach out back and helped me identify my needs. From there he was very upfront with a very competitive offer and transparent with all the fees. Justin the sales manager was also very attentive and explained line by line the number of my lease terms. Overall very happy from car selection, traded and purchase. I leased a brand new XC60 T5 R-Design in two days hassle free purchase . It was well worth drive 30 miles from Boston
This was my first service experience. The professionalism of all staff and the appropriate frequency of updates, made this the experience I’ve had with any dealership. I must note that Prime Volvo is not my closest dealership, yet this experience and my buying experience has made them my dealer of choice. I would specially like to thank Lary in the service department for his ability to connect with a customer and know exactly what to say and when to say it.
Used the TrueCar app. Found vehicle at Prime. They were super helpful and responsive in setting an appointment. Test drove car and bought the exact car we had picked. No sales pitch. No bait and switch. No conversation to get us to switch to another vehicle. The experience could not have been simpler.
We wanted to look at the XC60 and were treated very, very well by everyone at the dealership, from the manager to our sales rep to the leasing agent to the other person who walked us through all the many features of this outstanding vehicle. Great treatment and great customer service.
As a long-time Volvo driver, I cannot recommend Prime Volvo on the South Shore enough. When I went in last month to upgrade my current car, they went out of their way to get me what I was looking for and I was in my new vehicle by the end of that day!
The sales and service staff is very nice and most importantly, very helpful. Since switching to Prime Volvo I've been very happy and extremely satisfied. And of course the cars are great!
The Service Department Representative was very friendly. The service was prompt and the waiting area comfortable. Overall very good workflow processes. I got in and out within a half hour in order to get a key fob programmed.
I’ve purchased quite a few cars. This was an enjoyable and straightforward transaction. Never felt pushed into a sale. Very understanding and supportive of what I was looking for and the price range I wanMilton Ma
Last week we purchased a XC90 and I’m in love with this car!! Okay actually I’m obsessed with it!! We walked into the dealership and asked the first person we saw to look at the vehicle and boy were we lucky because we met Peter Buer (our salesman), he was hysterical, friendly, knowledgeable and made the experience great! I’d highly recommend this dealership and we were treated with such care in every aspect, job well done!! Thanks Peter and thanks Henry for all taking such great care of us with this purchase. Happy, happy customers here!!!
Derek Nickerson is extremely honest & hard-working!
by CapeCodChris from DealerRater.com
November 3, 2018
I highly recommend Derek Nickerson! He is extremely honest and hard-working. He goes over & beyond to find you exactly what you're looking for. He responds quickly and I can honestly say he is the first car salesman I completely trust! Amazing car buying experience!
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