The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
i hate the process of buying cars BUT i actually enjoyed the process it was painless, Neillo was great! i would buy from them again! only complaint i didnt like that there was a extra added expense for the lowjack (which i should have had negotiated off the price) BUT didnt know about it until we were signing papers
My service man, was and has always been awesome and attentive everytime I come to service my car or address something that may be wrong. He is great and a very valuable person to have for your company. It's so nice to know that I can trust his input and advise. I drive almost 2 hours just to get my car services because the customer service is worth going to. Thank you!
Wonderful experience at this Volvo dealership. Our sales rep was Justin, but all of the staff were amazing. The financing was a breeze and there was very little negotiating involved because they were upfront and honest about it all from the get go. Easy process, a huge step up from the usual car buying experience. Oh and I Love my new car!!!
Outstanding service agents, quick turn-around, quality work. Chuck always does a fabulous job of both scheduling and keeping me up to date. Work is always high quality. Newly updated waiting area is better than walking to Starbucks!
Our Sales Representative, Michella, was professional, thoughtful and extremely knowledgeable of the car. She took the time to make sure I knew what was available on the car, including model type and features. Michella kept me posted on test drive availability and delivery of the vehicles. Overall this transaction was a dream, could not have been a more pleasurable experience.
While I didn't purchase anything (I inquired about a used vehicle), response time of the salesperson was quick and getting pricing was painless. Paul even looked into other inventory for me to see if there was something else that would have fit the bill. Would definitely buy from these guys in the future if they carry what I am looking for.
Michella made my purchase of a new XC90 the best car buying experience I have had in my lifetime of buying new cars! She was very knowledgeable, friendly but not pushy, courteous, and extremely helpful in answering my questions as we went through the process of purchasing a new car. Plus, I wound up with a beautiful new Charcoal Black Volvo XC90. The service department is the best! I trust them to give me honest information and "Chuck" is great to work with.
The folks at the dealership always make me feel like family. They know my name and are always smiling and happy - even when I see that they are extremely busy! Chuck has been taking care of my Volvo for years and always treats the car and me like we are his top concern! I'm so glad to have these people to make sure I'm safe when I'm driving my Volvo!
As usual the work at Niello Volvo was done on time, on budget, and with my car returned to me looking and driving better than when I dropped it off. I was kept informed as to the progress of the service along the way, and when it needed an additional maintenance repair discovered during the regular service, it was completed as approved by me during the same time and at a fair price.
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