Most recent consumer reviews
I am the original owner and bought it brand new.
I am the original owner and bought it brand new. My warranty coverage was for 120 months /100,000 miles. At 98 months 120,000 miles the engine started burning oil. I’ve always had my car inspected and regular oil changes. The mechanic that has been caring for my car for years told me to take it to Kia because another customer of his had the same problem. Kia told me to run it another thousand miles bring it back, running another thousand miles and bring it back. Each time I took it back they had to put 3 quarts of oil in it. There’s a problem with the engine but now key is saying sorry you’re out of warranty
- Comfort 3.0
- Interior 3.0
- Performance 3.0
- Value 3.0
- Exterior 4.0
- Reliability 3.0
- Purchased a New car
- Used for Transporting family
- Does not recommend this car
I have had nothing but problems since I bought my used
I have had nothing but problems since I bought my used 2016 Kia Sedona at 75,xxx miles. I have had the car for a little over a year and a half and have to have it towed 4 times. Replaced 2 alternators and just before 100,000 miles my motor went. The head separated from the block and blew a head gasket. Thank goodness I had a 2 year/ 100,000 mile warranty from the dealership I bought it from because the extended warranty did cover all parts and labor but not 3 days after getting it back (after they had it over a month) it died on me 3 times and once again had to have it towed back to dealership.
- Comfort 1.0
- Interior 3.0
- Performance 2.0
- Value 2.0
- Exterior 3.0
- Reliability 1.0
- Does not recommend this car
Don't consider without a warranty!
We purchased a 2016 Sedona SX brand new. Ours also technology upgrade package. We loved the look and comfort of the interior, and overall were happy with the performance. Fortunately, we purchased the 100,000 mile bumper-to-bumper extended warranty as well. At just shy of 60,000 miles, the engine light came on, followed by engine temperature warnings. Took it straight to the dealer and was told that there was coolant in the oil, and Kia/Hyundai wanted the engine pulled. The work and loaner car were covered under the warranty. Unfortunately, this happened one week before the lockdowns which slowed things down. Were told the engine needed replaced but they couldn't get an assembled engine, so they ordered a new short block, and sent cylinder head out to be inspected to make sure it was good to use. After a month, when I picked up the repaired van, I saw a note on the paperwork that said 5 of the 7 engine bolts were stripped. They had no idea why. At about 85,000 miles, we had a coolant hose rupture while traveling down the highway. I immediately pulled off and used Kia's roadside assistance. The same dealer was MUCH less helpful this time around. I reminded them of the extended warranty. They told me radiator hoses weren't covered, but also said there was oil in the coolant. When I reminded them of the last problem, they said they could pull the engine, but if Hyundai declined the repair, it would cost $6000, and that didn't include putting it back in. They also suggested I could talk to sales to see what they would offer me towards a trade-in (remember, it has no engine). I told them to pull it, and it came back as the same problem, but this time all 7 bolts were pushed out! Received a whole new engine this time, no loaner. Dealer said they don't do loaners. When I reminded them about the previous time, they said Hyundai would have to authorize, but they never got around to it before the repair was completed (about 1.5 weeks). Latest update... A deer impact has the insurance company write it off as a total loss. For a lucky salvager, there's a Sedona engine out there with only 30,000 miles on it.
- Comfort 5.0
- Interior 5.0
- Performance 4.0
- Value 3.0
- Exterior 4.0
- Reliability 3.0
- Purchased a New car
- Used for Transporting family
- Does not recommend this car