Took delivery December 2023; Sold the BMW X1 April 2025 due to terrible reliability, dealerships not fixing the car correctly and BMW Corporate being no help. In the first year, the car was back at the dealership 5 times for a total of 48 days. And chronic electronic malfunctions were *never fixed* in spite of the fact that I provided 101 photos and videos of various system malfunctions, they repeatedly told me they couldn't replicate some of the problem so they refused to replace the computer or any parts. For good measure, I brought the car to a 2nd dealer for one of those visits, reached out to BMW Customer Service and filed a Lemon Law Buy Back Appeal. BMW refused to help. Each BMW representative I worked with was more inept than the one before. Problems included: -Chronic loss of Apple Car Play connection with no ability to reconnect (literally hundreds of times and the iPhone 15 Pro Max works fine on our other vehicles) -Dash board screen malfunctions, error messages, and spontaneous menus popping up without prompt that caused temporary loss of use of maps, radio functions, climate control, etc. -Air Bag Malfunction Warning Light (a software module was replaced for that) -Intermittent loss of safety systems: collision mitigation, rear traffic alert, blind spot monitoring, automatic braking for no diagnosable reason. -Power seat memory loss intermittently -Doors not locking or folding mirrors intermittently -5 Braking System Recalls that took 6+ months to get fixed (this goes against NHTSA Guidelines)* -Major Transmission Recall that took 7 months to get fixed (also against NHTSA Guidelines)* This was a late production 2023 X1 that rolled off the assembly line in October 2023 (a full year after the current design was introduced)* I made it abundantly clear to multiple BMW Reps that if the car was not fixed or replaced, they would be losing a repeat customer. Clearly BMW doesn't value my business. This was my 2nd and last BMW.

We purposely invested in a BMW for its reputation for quality -- and we were sorely disappointed. The fancy display was trouble from the start; hard to navigate and operate, and cutting out the CarPlay connection at critical times. We reached our limit when the vehicle wouldn't start on a trip to Vermont; we had to have it jumped and wasted a day of our trip, losing hotel deposits and time. The repairs involved replacing parts in the system that were defective -- and would have cost $2,000 if not under warranty. This was not the experience we signed up for, so we sold the car after less than a year of use.

Bought my 2023 X1, a drive about 3 weeks ago, and the 2018 I had WAS MUCH BETTER! Not impressed with the new one at all!! The engine auto shut off is horrible, u can only shut it off on the same trip - not permanently. The acceleration AFTER it comes on is hesitant, and there is WAAAY TOO MUCH GOING ON (bells and whistles) in the radio/dashboard area… Crazy crowded. I can’t find half the stuff I need, it’s a journey behind 3 screens just to reset the miles when I fill up… However, the ride is really good, great steering, tight feel, no rattles and the view around the car when driving is really good. Probably- most likely not buy another one.