Reviews
Beautiful showroom, good inventory, knowledgeable sales
Beautiful showroom, good inventory, knowledgeable sales staff, plus the finance manager listened to me. I loved the "genius" appointment with someone who explained all the features..
Beautiful showroom, good inventory, knowledgeable sales
Beautiful showroom, good inventory, knowledgeable sales staff, plus the finance manager listened to me. I loved the "genius" appointment with someone who explained all the features..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BEWARE!
BEWARE! We were scammed and had a vehicle sold to another customer after agreeing to a deal, with no warning or explanation. Finance manager avoided us and ignored our efforts to talk. This was on top of being ghosted by our first salesman for two days. These people are not trustworthy. Worst dealer experience we have ever experienced.
BEWARE!
BEWARE! We were scammed and had a vehicle sold to another customer after agreeing to a deal, with no warning or explanation. Finance manager avoided us and ignored our efforts to talk. This was on top of being ghosted by our first salesman for two days. These people are not trustworthy. Worst dealer experience we have ever experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This dealership was amazing with my first BMW purchase!
This dealership was amazing with my first BMW purchase! Aidan and Dan were great and everyone else in passing was great as well! I’d purchase from here over and over again!
This dealership was amazing with my first BMW purchase!
This dealership was amazing with my first BMW purchase! Aidan and Dan were great and everyone else in passing was great as well! I’d purchase from here over and over again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The experience was great .
The experience was great . I purchased a used car from United BMW online from Ohio. Aidan answered all my questions and kept me informed.
The experience was great .
The experience was great . I purchased a used car from United BMW online from Ohio. Aidan answered all my questions and kept me informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing United BMW and sharing your experience. We're glad our team was able to assist you with your purchase.
BEWARE!
BEWARE! We were scammed and had a vehicle sold to another customer after agreeing to a deal, with no warning or explanation. Finance manager avoided us and ignored our efforts to talk. This was on top of being ghosted by our first salesman for two days. These people are not trustworthy. Worst dealer experience we have ever experienced.
BEWARE!
BEWARE! We were scammed and had a vehicle sold to another customer after agreeing to a deal, with no warning or explanation. Finance manager avoided us and ignored our efforts to talk. This was on top of being ghosted by our first salesman for two days. These people are not trustworthy. Worst dealer experience we have ever experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your experience with our Sales Team regarding a vehicle that you had an interest in being sold before your arrival and the quality of communication. Can you please email me with your preferred contact information? I appreciate your time! Daniel Martynenko Sales Manager United BMW dmartynenko@penskeautomotive.com
Knowledgeable, professional, provided assurance they were
Knowledgeable, professional, provided assurance they were there to help after purchase with any questions or inquiries .
Knowledgeable, professional, provided assurance they were
Knowledgeable, professional, provided assurance they were there to help after purchase with any questions or inquiries .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with United BMW. We're always ready to assist with any questions you may have.
Had mechanical problems with my car seconds after pulling
Had mechanical problems with my car seconds after pulling off the lot. BMW handled everything very professionally and smoothly. They didn’t transfer the calls around or ignore the issue. I appreciate United BMW and the manager Daniel for everything. Also the financial department was knowledgeable and helpful. Thanks! And If you know the right questions to ask, financially literate and your credit is good then you should be fine working with this dealership.
Had mechanical problems with my car seconds after pulling
Had mechanical problems with my car seconds after pulling off the lot. BMW handled everything very professionally and smoothly. They didn’t transfer the calls around or ignore the issue. I appreciate United BMW and the manager Daniel for everything. Also the financial department was knowledgeable and helpful. Thanks! And If you know the right questions to ask, financially literate and your credit is good then you should be fine working with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with United BMW. It is great to hear about the professionalism and smooth handling of your situation by our team. If there's anything else you need, feel free to reach out anytime.
Excellent service, very detailed in the vehicles offered,
Excellent service, very detailed in the vehicles offered, test drives no problem, 2nd purchase from them, highly recommended.
Excellent service, very detailed in the vehicles offered,
Excellent service, very detailed in the vehicles offered, test drives no problem, 2nd purchase from them, highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your second purchase and recommendation. United BMW appreciates your trust in us. All the best with your new vehicle!
Made a deal on a car to be picked up the next day.
Made a deal on a car to be picked up the next day. Then they sold the car out from under me a few hours later. Not even a perfunctory apology. Didn’t expect old school shady dealership shenanigans from a “premium” brand.
Made a deal on a car to be picked up the next day.
Made a deal on a car to be picked up the next day. Then they sold the car out from under me a few hours later. Not even a perfunctory apology. Didn’t expect old school shady dealership shenanigans from a “premium” brand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Your feedback is important to us here at United BMW. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Sales Team regarding the level of customer service that you encountered and a vehicle being sold before your arrival. Please email me with your preferred contact information. Thank you, Daniel Martynenko Sales Manager United BMW dmartynenko@penskeautomotive.com
Made a deal on a car to be picked up the next day.
Made a deal on a car to be picked up the next day. Then they sold the car out from under me a few hours later. Not even a perfunctory apology. Didn’t expect old school shady dealership shenanigans from a “premium” brand.
Made a deal on a car to be picked up the next day.
Made a deal on a car to be picked up the next day. Then they sold the car out from under me a few hours later. Not even a perfunctory apology. Didn’t expect old school shady dealership shenanigans from a “premium” brand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is important to us here at United BMW. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Sales Team regarding the level of customer service that you encountered and a vehicle being sold before your arrival. Please email me with your preferred contact information. Thank you, Daniel Martynenko Sales Manager United BMW dmartynenko@penskeautomotive.com