Most recent consumer reviews
Genesis has the worst customer service after your buy
Genesis has the worst customer service after your buy then any luxury brand by far Especially in LA other luxury brands have extremely better customer service Genesis is nice until after the car gets to be a few years old then service is very unreliable
- Comfort 1.0
- Interior 1.0
- Performance 1.0
- Value 1.0
- Exterior 1.0
- Reliability 1.0
- Does not recommend this car
Not recommend. Reliablity and customer svc stinks!
I fell in love the the Genesis G80 at first site, but I had to get rid of it after a year of nothing but problems. It was just too much for me to deal with especially since this is supposed to be a car comparable to the Lexus and other upscale rides. It didn't help having to bring the car into a Hyundai dealership either. BTW.....I took the car to at least 10 - 12 dealerships and the problems still existed, however, one issue did get resolved. I also had to make multiple calls to Genesis USA and opened up a case with them. Sorry not sorry, but I went back to Lexus. Just over a year now and no problems with Lexus just as I expected.
- Comfort 2.0
- Interior 4.0
- Performance 4.0
- Value 4.0
- Exterior 5.0
- Reliability 1.0
- Purchased a Used car
- Used for Commuting
- Does not recommend this car
I can't keep dealing with this
In July of 2022 my car stop running. At that time it had a ABS recall. It took almost a month to get it back. I was told the reason my car won't start was because of the battery post and water in the battery tray BS. Not even 6 months later same problem, the day after Christmas. The car goes completely dead without warning ⚠️. Now, what?
- Comfort 5.0
- Interior 5.0
- Performance 5.0
- Value 5.0
- Exterior 5.0
- Reliability 2.0
- Purchased a Used car
- Used for Having fun
- Does not recommend this car