Part of wise vehicle ownership is to maintain your service records — whether they’re held electronically, stashed into the glove compartment or stuffed in that box of receipts in your attic. At minimum, having these records will help you prove the vehicle has been properly maintained when it’s time to sell it. The online owner’s portal for Genesis, Hyundai’s budding luxury brand, promises to make record keeping even easier: After any official retailer takes in your G70, G80 or G90, Genesis will automatically post records in your portal.
That sounds great — except for when the portal doesn’t update. As Cars.com reported on July 3, our long-term G70 lacks such records despite three trips to the dealer. More than a few other owners have likely had a similar experience: Two-thirds of Genesis dealers don’t have processes in place to upload service records to the owner’s portal automatically.