Reviews
All my work and parts are done at Toyota of New Bern N.
All my work and parts are done at Toyota of New Bern N.C. it is a people friendly dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to leave Toyota of New Bern this awesome review, thank you!
Had an inspection.
Had an inspection. Easy to schedule customer service fantastic only complaint the hood of my car was not shut all the way snd had to pull over on a busy highway to shut it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for sharing your feedback with us. We're glad to hear the scheduling and customer service were fantastic at Toyota of New Bern, but we're sorry about the issue with your hood. We'll make sure to address this concern with our team to prevent it from happening again in the future!
Very thorough and pretty quick.
Very thorough and pretty quick. Just wish they would do repairs and service requested and not wasting my time with suggested add ons
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for your feedback. We're glad to hear that the service was thorough and quick at Toyota of New Bern, but we understand your concerns about suggested add-ons. We'll take this into consideration as we strive to improve our customer experience!
Speedy & courteous service is what we have always
Speedy & courteous service is what we have always received when visiting Toyota of New Bern!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting Toyota of New Bern with your business!
Very good experience and in a timely manner.
Very good experience and in a timely manner. Thanks a lot. See you next time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Wayne! We're glad to know your experience was a positive one here at Toyota of New Bern. Take care!
SVC Manager Mike was courteous and very receptive.
SVC Manager Mike was courteous and very receptive. Kept me well informed on the progress of the repairs on a daily basis. Gold standard in communication as well as customer service. Professionalism to be immolated ..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Damian, thank you for recognizing Mike and the team at Toyota of New Bern! We're delighted to hear about your positive experience with our service department. We appreciate your feedback and look forward to serving you again in the future!
The staff were excellent and very professional and did
The staff were excellent and very professional and did and outstanding job, and everything was did in a reasonable manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that our team at Toyota of New Bern provided you with excellent and professional service. Thank you for the kind words, and we hope you're enjoying your new ride!
Overall great experience.
Overall great experience. Bought truck there in 2015, been going there ever since. Not only are service staff pleasant but Dana in finance is great to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that you've had consistently positive experiences with us at Toyota of New Bern since 2015. It's wonderful to know our service staff and Dana in finance have made your visits enjoyable. Thank you for your continued trust!
Always a great experience when I take my vehicles to get
Always a great experience when I take my vehicles to get serviced. Friendly staff, & techs very knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rabah, we're delighted to hear that you consistently have a great experience with our team at Toyota of New Bern. Thank you for your kind words and trust in us!
I had a great experience there the salesman was great and
I had a great experience there the salesman was great and very nice. I have told a family member that have a appointment this morning
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sharnail, we're delighted to hear you had a great experience with our team at Toyota of New Bern! Thanks for recommending us, we hope to see you next time!