Reviews
Great dealership.
Great dealership. Clean and so friendly. More like family vs mega dealership that we have used! Alex has 50 yr experience and is excellent also provide loaner for extended service! Win win all the way! Free service as long as we own car! Impressed to say the least
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Betty, it's wonderful to know you felt like family at Toyota of New Bern and that Alex provided excellent service. We're glad the loaner car option was a win for you! Enjoy your new ride and free services!
I felt like Paul listened to what was important to me in
I felt like Paul listened to what was important to me in choosing my new car. I am very happy with my purchase. I may even refer my daughter to him. Thank you Paul. The staff in general were very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donna, we're delighted to know that Paul was attentive to your needs during your car purchase at Toyota of New Bern. Thanks for considering referring us - it's the highest compliment! Enjoy your new ride!
Good service.
Good service. Wait not too long. Enjoyed my coffee while waiting. They have a friendly atmosphere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know you enjoyed the service and atmosphere at Toyota of New Bern. It's always our goal to make your wait as comfortable as possible, complete with a good cup of coffee! Thanks for sharing your experience.
I could not have wished for a better group of people to
I could not have wished for a better group of people to work with. The receptionist Sarah was outstanding. She is just so comforting to you while going through a difficult time. She always had the right words to say to ensure you that everything was going to be all right. Becca helped me through the process when I had to make decisions on the final repairs. They all return my calls. The collision department did an awesome job in repairing my vehicle. Dave the collision shop manager went beyond to make sure that the issues I had after getting my car back was fixed and I was happy with the results. Call them if you need body work done on your vehicle !!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to know our team at Toyota of New Bern provided you with such a positive experience. It's great that Sarah, Becca, and Dave were able to assist during this difficult time. We appreciate your recommendation!
Excellent customer service experience.
Excellent customer service experience. Amber did an excellent job would recommend Toyota of New Bern
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, it's great to know that Amber provided excellent service at Toyota of New Bern. We appreciate your recommendation!
Dan was very helpful, I brought my Hyundai Santa Fe in
Dan was very helpful, I brought my Hyundai Santa Fe in for a scheduled state inspection, he took care of getting my car logged in, I have a Toyota truck that I bring in regularly, this was my first time bringing in the car. The suv was ready and completed in about 20 minutes, thanks Dan.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, it's great to know that Dan was able to assist you efficiently with your Hyundai Santa Fe inspection at Toyota of New Bern. We appreciate the positive feedback and are here for any of your future needs!
In and out in about an 1 1/2 hour with oil change and
In and out in about an 1 1/2 hour with oil change and tire rotation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, it was our pleasure to complete your oil change and tire rotation in such an efficient and timely manner here at Toyota of New Bern! Thanks for sharing your positive feedback!
Daniel and Toyota of New Bern did an excellent job making
Daniel and Toyota of New Bern did an excellent job making my 2013 Rav 4 look brand new! The body work and paint are beautiful! The interior is immaculate! They were nice on the phone and had a clean waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, we're so glad to know you had a great experience with Daniel and our team at Toyota of New Bern. It's wonderful that your Toyota RAV4 is looking brand new again! Thanks for the positive feedback.
Bobby Bourquin work with me that day it was cold Bobby
Bobby Bourquin work with me that day it was cold Bobby put my baby car seat in for me and help me with my paperwork
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wanda, it's great to know Bobby was able to assist you on a chilly day at Toyota of New Bern. We're here for all your car needs - from paperwork to baby seats!
Paul Morgan made sure we got what we wanted and is always
Paul Morgan made sure we got what we wanted and is always a pleasure doing business with him. I highly recommend him for he will take care of you in the car buying business. He has the experience in the industry and I trust him because of that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Eric, it's great to know that Paul was able to assist you in finding the right car at Toyota of New Bern. We appreciate your recommendation and trust in us for such an important purchase! Enjoy your new ride!