Reviews
It's always a pleasure taking my Rogue in.
It's always a pleasure taking my Rogue in. It's always a pleasant and friendly experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that bringing your Rogue in is always a pleasant and friendly experience. Providing a welcoming and positive environment is something we truly care about, and it means a lot to know that it shines through during your visits. We appreciate your continued trust and look forward to seeing you again next time!
Buying a used car can be a stressful experience, but
Buying a used car can be a stressful experience, but working with the team at Texas Nissan was a great exception. They were easy to work with, and our salesman, Korhan, was particularly excellent. I would highly recommend asking for him specifically. The vehicle was as described and of good quality. Overall, I would highly recommend Texas Nissan for a hassle-free car-buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We're so happy to hear that your experience with Texas Nissan was stress-free and enjoyable. Korhan will be thrilled to know he made such a positive impact. It's great to hear that the vehicle met your expectations as well. We truly appreciate your recommendation and look forward to assisting you again in the future!
Everybody there are very kind people who are easy to work
Everybody there are very kind people who are easy to work with! The salesmen Ajak and Shahab were especially nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our team. Ajak and Shahab will be thrilled to know they made a positive impact. We truly appreciate your kind words and look forward to assisting you again in the future!
Great customer service would recommend to my family and
Great customer service would recommend to my family and friends, quick and easy process. Great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're so glad to hear that you had a quick and easy experience with us. Your recommendation means a lot, and we truly appreciate your support. We look forward to assisting your family and friends in the future!
Clinton was a pure pro , very knowledgeable, kind and
Clinton was a pure pro , very knowledgeable, kind and worked hard for me and my family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience! We're thrilled to hear that Clinton provided such excellent service. His professionalism, knowledge, and dedication to helping you and your family truly stand out. We appreciate your feedback and are so glad he could make your experience a great one. If there's anything else we can do for you, please don’t hesitate to reach out!
Was shakey at 1st but that dude got canned and then my
Was shakey at 1st but that dude got canned and then my normal advisor Samantha took over.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re sorry to hear about your initial experience but are glad to know that Samantha was able to step in and provide the service you expect. We appreciate your patience and value your continued trust in us!
Yesterday my customer service representative was
Yesterday my customer service representative was excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and professionalism that I will be happy to go back to this service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're thrilled to hear that Samantha provided you with excellent service. It's great to know she was attentive, knowledgeable, and professional throughout your visit. We truly appreciate your kind words, and we're looking forward to assisting you again in the future!
More attentive to customers pulling up for service.
More attentive to customers pulling up for service. Waiting a bit before someone came and greeted me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We apologize for the wait and appreciate you bringing this to our attention. We strive to provide prompt service, and we’ll work on improving the customer greeting experience. Your input helps us get better, and we hope to provide you with a smoother experience next time!
This is the second time I have had issues with the
This is the second time I have had issues with the service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through 3 wires. I was told it would be a minimum of four hours work and that Nissan did not make replacement parts for this part of my wiring harness so they would have to replace it. I asked them about using a pigtail and the service department acted like they had never heard of that on repeated that Nissan does not carry that replacement piece. So I told them I would pick it up my car and I found the pigtail replacement piece in about 30 seconds of a google search. The company out of Houston mailed me the part plus tax for less than a hundred dollars. I added the pigtail to the three chewed lines and it fit perfectly onto the ac switch. Put the 15 plastic clips back into place and attached the front mud flap back on with the 6 screws and saved myself a minimum of 1000 dollars just in labor. Just because the service department was unable to help or solve the issue for me or with me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that you were not satisfied with your service visit. We understand how frustrating it can be when a solution isn’t provided in a timely or helpful manner. We appreciate you sharing your experience, and we would like to address your concerns and work toward a resolution. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss this further and see how we can assist you moving forward.
5star visit.
5star visit. Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We're glad to hear that our representative was able to provide you with the information you needed and clearly communicate expectations. We appreciate your feedback and look forward to serving you again in the future!