Reviews
Write a reviewNever answered.
I e-mailed them on three different occasions. They never answered. When I finally called them on the phone, they seemed friendly.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sorry Kenny for Nobody getting back to you via e-mail . . I'm glad however that the person you talked to was Friendly I would hope if you are in need of another used vehicle we can get a chance to redeem ourselves !!! Thanks
Great experience !!!!!!!!!!
I had a 2007 Cadillac SRX with a seized motor. Stop by first class one night, talk to Bob who told me he can help me out. Found a really sharp Nissan Maxima on the lot. Bob and I worked out a deal where he gave me a very very fair price for my 2007 SRX with a seized motor. Everyone there at the dealership was very friendly. I would recommend anyone looking for a used car to stop there and talk to Bob one of the nicest guys that I ever talk to.........
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Frank . . . . Glad Bob could help you out with your predicament !! Bob has been with 1st Class almost 20 years now and is very helpful/knowledgeable in this field !! He certainly goes above and beyond for his Customers and I'm Glad you feel the same. Thanks for taking the time to express your thoughts !! Marty
3 Words: Horrible, Unprofessional, Low Class
I honestly don't understand how this place can remain in business! The name of "First Cass Auto Sales" IS A JOKE..Should be more like "LOW CLASS AUTO SALES." By far the rudest most unprofessional place I have ever dealt with. This should be the last place ANYONE should go if u need a vehicle. The lady (xxxxxxx) seems to be used to bullying people by sending threatening text messages and insulting them. Don't buy from here...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent Customer Experience
My husband and I have been been going to different Car Dealers for the past week looking for the perfect car for me that's within my budget and requirements our Banker recommended 1st Class and so we went. Tom Z was our salesperson, my husband gave him my long list of requirements and Tom was able to give me at least 6 options to choose from and he was very good at sticking to the list, and what's great about it is was their competitive pricing and how well maintained their cars are. After going around the lot and showing me the cars, he asked me to choose my 2 favorites and to test drive them. I finally decided on Saturn Vue V6 2007. We went in the office to take care of paperwork, There was a bit of a problem on my status on getting a loan, but Tom did not give up on finding a way to get what I needed. I was also impressed at how the owner Bob, went out to greet us and had a good laugh with my Husband, Ms Daryl was also a sweetheart making sure our paperwork was correctly filled. overall both my husband and I had a great customer experience with 1st Class Auto! Would definitely recommend them!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank You very much Karen for your kind words . . . It makes Bob and myself smile when we hear that our employees are treating people the way we ourselves would want to be treated !!! We certainly appreciate you taking the time to do so !! Marty
2nd car purchased for them
My mom purchased her car from 1st class auto about 6 or so years ago the first time she purchased the process went smoothly and she was driving her used car in no time. This past Tuesday me and my mom decided it was time for an upgrade so we went back to 1st class auto beacaue of the excellent service we had from our previous trip years prior. The process this time was just as great as the first we were in the market for a mid sized suv. The dealer we usually deal with is named Tom he is a great sales person. Tuesday was his day off and since me and my mom are returning customers he came in on his day off to help us with our new purchase overall the process took about 3 hours from start to finish including test drive and paperwork. We drove home in our new 09 suv and have been loving it even since. This dealership is fantastic, it may be a smaller dealership compared to others but the service is nothing other than fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank You Adrian for coming back 6 years later because you were very happy the first time. I am so Glad you had the same Gr8 Experience you did the first time. Tom has been with our company for 15 Years and its because his dedication to customer satisfaction ! It's also nice to know that your Banker sent you to us originally . . Meaning he Dealt with us and was also Happy!! Thanks Again, Marty
Horrible Car Purchase From 1st Class Auto Sales In Langhorne
A bunch of xxxxxxx owners and salesman....Bought a car for my daughter...Was told By Vincent D that the car the car went through a safety check by his mechanic an only needed Two ( 2) o2 sensors. The brakes would pass and tires were good. Well the didn't lie about the tires. The car needs $1,100.00 to get through inspection. The front and rear brakes are shot with rotors and drums. The O2 sensors are shot. The EGR Valve is shot...Oh and the day we took the car for a test drive the weather was sunny (no floor mats) The day we picked the car up. Heavy duty floor mats in the car...Covering up the lake in the floor from the leaky sunroof. Waaaay to take advantage of an 18 year old that saved her money. Guess we should have ran when we took a Jeep Cherokee for a test drive and blew the transmission but then again Vincent D told us it was low on fluid
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
excellent experience
Had an amazing experience at 1st class auto. Workers were extremely helpful and informative. Walked away with a perfect car at an unbeatable price. Would recommend to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
THANKS JOHNATHAN . . . IM GLAD WE WERE ABLE TO HELP YOU !! AS I'M SURE YOU KNOW WE HAVE BEEN HERE AT THE SAME LOCATION FOR 20+YEARS . . . WE LOOKING FORWARD TO HELPING YOU IN THE FUTURE !! MARTY
Service
I purchased a vehicle from this dealer and returned it 4 times for the same problem. The problem was never fixed and the salesman was usually not available when I went to pick up or drop off the vehicle. The vehicle is now out of warranty and I am stuck with a big expense. Each time that I dropped off the vehicle, it would be used for test drives and the gas that they used was never replaced. I had almost a full tank of gas and when I had gotten it back, it had less than a quarter of a tank of gas. I will not purchase a vehicle there and would not recommend this dealership to anyone else.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
CJ I'M SORRY TO HEAR ABOUT THE PROBLEM WITH FIXING WHAT SOUNDS TO BE A CHECK ENGINE LITE . . . Unfortunately THE CAR HAS TO BE DRIVEN TO RE-BOOT THE MONITORS HENCE THE REASON WE DROVE IT . . . WE EVIDENTLY WE'RE TRYING HARD IF WE WENT THROUGH THAT MUCH GAS ??? MARTY
lori huff
I got a 2004 dodge darango from here I must say the truck was very clean and runs great the sales man where so nice and where willing to work with me to help me get a truck they where great and good people onist and kind if I ever reconvened a car place thos would be it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
THANKS LORI FOR THE NICE WORDS . . . WE DO APPRECIATE IT AND CERTAINLY LOOK FORWARD TO DOING BUSINESS WITH YOU AND YOUR FRIENDS AND FAMILY IN THE FUTURE !!! MARTY
Another great experience at 1st Class
Just bought car #7 and as always it was a pleasure dealing with Marty,Vince,and everyone. Great selection of vehicles, when I or anyone I know needs a good car or truck First Class is the only place for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
THANKS SO MUCH BARGAIN HUNTER . . . . WE AT 1ST CLASS HAVE BEEN PLEASING CUSTOMERS FOR OVER 20 YEARS AND WILL CONTINUE TO DO SO MOVING FORWARD !! MARTY