1st Class Auto Sales Inc.

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 29, 2019

    I was told this car passed PA inspections and was in perfect condition according to Salesman Bob L. The test drive ran fine. 200 miles later rear wheels... locked up. The entire rear braking system had to be replaced at a cost of $700. I contacted this dealer about the problem and was ignored. They do not stand behind what they sell. Stay away from any deal with theses folks.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 6, 2018

    Don't go to this dealer. We came wanting to buy an older convertible to drive to New England and back home to Missouri. After a lot of online shopping,... we chose to come here because we were promised a price under $4000 for an '05 Saab. I had told Bob, the salesman, that I had other options in the mid-$3000s range. He said his boss had listened to our taped conversation (probably illegal, but Bob was probably lying) and that the boss said he'd sell it in the $3000s. It was rough (front cowl busted up, repainted with spray paint, non-working fog lights painted over--among many other flaws), and then Bob denied saying his boss had agreed to sell it under $4000. He also said that it had passed Pennsylvania state inspection, but when we found serious sidewall splits on two tires, he said their inspector passed the car on their word that they'd replace them (also probably illegal), but that they forgot to replace them. I have little doubt that he's have let us drive off on dangerous tires if we hadn't noticed. The new asking price was $4500, just slightly below the advertised price. Despite traveling almost two hours out of our way by train and Uber, we walked away. Also, the back two-thirds of their lot looked like a salvage yard--grungy cars with parts hanging off. And they said the car had just been detailed, but there was grunge in the console compartments, crushed M&Ms in the glove box, and the pop-out drink holder looked like someone had squirted a little Cheese Whiz back into the mechanism. It's hard to give used car dealers a worse name, but these guys do.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • March 20, 2014

    Just bought car #7 and as always it was a pleasure dealing with Marty,Vince,and everyone. Great selection of vehicles, when I or anyone I know needs a... good car or truck First Class is the only place for me.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    THANKS SO MUCH BARGAIN HUNTER . . . . WE AT 1ST CLASS HAVE BEEN PLEASING CUSTOMERS FOR OVER 20 YEARS AND WILL CONTINUE TO DO SO MOVING FORWARD !! ... MARTY

  • 5.0 out of 5
    March 17, 2018

    I want to take this time to personally thank this dealership its owners and everyone there a special thanks to Tom and Daryl and Bob your whole dealership... felt like family from the moment I walked in and you guys have taken care of me away from the sale of the vehicle I would recommend this dealership to anyone that wants to buy a car and deal with the absolute honest people in the business

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    December 20, 2017

    2 months an still waiting on owner to get back to me on repair bills that Bob the salesman said would be no problem

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 4, 2016

    Honestly this is one of the best dealerships around. I was looking for a car that was reasonable, reliable, and not that expensive since it was only my... first car. I found one that I really liked but it was out of my price range. Instead of sending me away he bought the car down to the price that I was able to afford even though he took a bit of a loss. It was an overall great experience and I felt very comfortable purchasing my car there. I would honestly rate it more than five stars if it were possible. Defiantly recommending .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mi . . . . I am glad we were able to help you in the purchase of your 1st car !! You and your family were a Pleasure to deal with !! ENJOY ...and if there is anything we can help you with in the future Stop Up and See Us :8-) Marty

  • 1.0 out of 5
    March 9, 2016

    I e-mailed them on three different occasions. They never answered. When I finally called them on the phone, they seemed friendly.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Sorry Kenny for Nobody getting back to you via e-mail . . I'm glad however that the person you talked to was Friendly I would hope if you are in ne...ed of another used vehicle we can get a chance to redeem ourselves !!! Thanks

  • 5.0 out of 5
    October 17, 2015

    I had a 2007 Cadillac SRX with a seized motor. Stop by first class one night, talk to Bob who told me he can help me out. Found a really sharp Nissan Maxima... on the lot. Bob and I worked out a deal where he gave me a very very fair price for my 2007 SRX with a seized motor. Everyone there at the dealership was very friendly. I would recommend anyone looking for a used car to stop there and talk to Bob one of the nicest guys that I ever talk to.........

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Frank . . . . Glad Bob could help you out with your predicament !! Bob has been with 1st Class almost 20 years now and is very helpful/knowled...geable in this field !! He certainly goes above and beyond for his Customers and I'm Glad you feel the same. Thanks for taking the time to express your thoughts !! Marty

  • 5.0 out of 5
    March 1, 2015

    My husband and I have been been going to different Car Dealers for the past week looking for the perfect car for me that's within my budget and requirements... our Banker recommended 1st Class and so we went. Tom Z was our salesperson, my husband gave him my long list of requirements and Tom was able to give me at least 6 options to choose from and he was very good at sticking to the list, and what's great about it is was their competitive pricing and how well maintained their cars are. After going around the lot and showing me the cars, he asked me to choose my 2 favorites and to test drive them. I finally decided on Saturn Vue V6 2007. We went in the office to take care of paperwork, There was a bit of a problem on my status on getting a loan, but Tom did not give up on finding a way to get what I needed. I was also impressed at how the owner Bob, went out to greet us and had a good laugh with my Husband, Ms Daryl was also a sweetheart making sure our paperwork was correctly filled. overall both my husband and I had a great customer experience with 1st Class Auto! Would definitely recommend them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You very much Karen for your kind words . . . It makes Bob and myself smile when we hear that our employees are treating people the way we ours...elves would want to be treated !!! We certainly appreciate you taking the time to do so !! Marty

  • 4.0 out of 5
    October 16, 2014

    My mom purchased her car from 1st class auto about 6 or so years ago the first time she purchased the process went smoothly and she was driving her used... car in no time. This past Tuesday me and my mom decided it was time for an upgrade so we went back to 1st class auto beacaue of the excellent service we had from our previous trip years prior. The process this time was just as great as the first we were in the market for a mid sized suv. The dealer we usually deal with is named Tom he is a great sales person. Tuesday was his day off and since me and my mom are returning customers he came in on his day off to help us with our new purchase overall the process took about 3 hours from start to finish including test drive and paperwork. We drove home in our new 09 suv and have been loving it even since. This dealership is fantastic, it may be a smaller dealership compared to others but the service is nothing other than fantastic.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank You Adrian for coming back 6 years later because you were very happy the first time. I am so Glad you had the same Gr8 Experience you did the fi...rst time. Tom has been with our company for 15 Years and its because his dedication to customer satisfaction ! It's also nice to know that your Banker sent you to us originally . . Meaning he Dealt with us and was also Happy!! Thanks Again, Marty

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