Reviews
Fixed everything that needed done.
Fixed everything that needed done. Took an extra day not to be rushed and to do it right.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place great people great service what more can be
Great place great people great service what more can be said? Jimmy is the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service was efficient and courteous.
The service was efficient and courteous. My BMW Is now running very well. It is always a pleasure to deal with Cory. I only wish the diagnostic charge were not so high, since it was recommended that I replace all eight spark plus and coils. Knowing that, why was the diagnosis so extensive, to identify which two spark plugs and coils were malfunctioning?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great place to take my 3 series!
Great place to take my 3 series! Corey, Brittaney, and Omar did a fantastic job of figuring out where the strange noises were coming from
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cliff, we are so pleased you enjoyed your visit to BMW of Westlake!
Never have car returned when promised.
Never have car returned when promised. Do not offer loaner vehicle as agreed upon when purchased
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
John Caruso did a great job ordering my new M2 and
John Caruso did a great job ordering my new M2 and shepherding me through the ordering process. I was pleased with the trade-in value the dealership offered me for the car I was replacing, a 2024 M2.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive comments about John Caruso.
Very professional and nice.
Very professional and nice. I liked that a video was given via text to explain what was going on with my vehicle. Only one thing that upset me…..on pick up of my vehicle, An employee named Kevin was very unfriendly and set the mood badly. In my opinion, he should not greet or even speak to a customer. Vanessa Adams
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you; we appreciate your feedback!
Nice dealership.
Nice dealership. Good inventory friendly personell. Very helpful throughout the process. No the first car I bought from them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive comments about BMW of Westlake!
Friendly, knowledgeable people who worked with me….
Friendly, knowledgeable people who worked with me….no pressure applied and answered all questions. Very courteous
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terry, we are very happy we could provide you with a positive experience!
John was a tremendous help for the last year I was
John was a tremendous help for the last year I was looking and he hung in there with me all the way he was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car