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BMW of Westlake

(4,991 reviews)
Visit BMW of Westlake
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 18 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (440) 499-5412 (440) 499-5412
Used (440) 499-6754 (440) 499-6754
Service (440) 809-8993 (440) 809-8993

Reviews

(4,991 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Westlake from DealerRater.

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They are attentive, proactive and very prompt.

They are attentive, proactive and very prompt. Service advisors are always very competent and will walk you thoroughly through all details

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you, and have a fantastic day!

As always .

As always . Exceptional service and staff . Thank you ! Matt was awesome . Needless to mention Britney and John .

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, and have a fantastic day!

Wry easy lease turn in and new lease.

Wry easy lease turn in and new lease. Great customer service and knowledgable tech guy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Andrea, thank you; we appreciate your feedback!

I have always felt like everyone at BMW is helpful and

I have always felt like everyone at BMW is helpful and knowledgeable. My car looks and runs great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

This was the best experience in buying a car ever.

This was the best experience in buying a car ever. Kelly was just amazing and her customer Service outstanding!!! Not to mention the care they took making sure I knew how to operate all the bells in my new car. .

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

Always happy with the service I receive on my vehicle.

Always happy with the service I receive on my vehicle. And was pleased working with Kevin who was friendly and helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you; we appreciate your feedback!

Hi Tony Hildebrandt was the best seller.

Hi Tony Hildebrandt was the best seller. He helped so much. Really made it easy. Can’t say enough good things.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Tony and BMW of Westlake!

Really just the most amazing dealership you can go to.

Really just the most amazing dealership you can go to. The service department is amazing.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We can't wait to see you again, have a great day.

Cory is excellent at customer service.

Cory is excellent at customer service. I went in with what I thought was a 15 minute tire check and left with a rental in enough time to make my appointments for the day. Cory’s attention to detail is top notch

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Our service rep was Kevin and he did an excellent job of

Our service rep was Kevin and he did an excellent job of discussing options and offering input into the services required for my 2Series convertible. I received a very thorough and timely video report from the technician serving my vehicle and am extremely pleased and satisfied with all aspects of the services rendered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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