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BMW of Westlake

(4,838 reviews)
Visit BMW of Westlake
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 18 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (440) 499-5412 (440) 499-5412
Used (440) 499-6754 (440) 499-6754
Service (440) 809-8993 (440) 809-8993

Reviews

(4,838 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Westlake from DealerRater.

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Great first BMW!

I came to the dealership on my way to another brand. I decided I'd check out the dealership experience - even if I wasn't planning on buying a BMW. Well - great service and a great car turn into a great experience. My sales person was Howard Schneider and he is a true enthusiast! Love my new m235i and really appreciate the treatment and experience I've had at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you for a wonderful experience!

This was by far the easiest and smoothest BMW purchase that I have ever had. Everyone was extremely knowledgable and helpful. I had a great experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BMW Genius

John was very informative and helpful today to help me understand how Bluetooth and setting up the radio work. John is a valuable asset to your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Radio

Purchased a vehicle in August of 2015. There was some discrepancy resolving satellite radio subscription. The Internet team was fantastic is getting the issue resolved. Excellent customer service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good experance

Everyone at Ganley BMW Westlake is very courteous and helpful. They go above and beyond to make sure they find you a car that makes you happy. I should know, I bought three int he last year. Two 328I's and an M3. I highly recommend anyone looking for a BMW to consider his dealership. Ed Mysliwiec

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding: Dealership with friendly staff and management

I purchased a 2013 BMW 740ix from BMW of Westlake. The salmon Jerry Mancini, to the General Manager give me outstanding service, listened to my needs and assisted me in selecting a car best for my daily needs. The Finance Manager/Director were easy to get along with helped process my loan and the documents and a friendly manner. I will surly purchase my next vehicle from the same location. I had been to many dealers and felt the only interest was the profit margin. However, at BMW Westlake they made me feel I was important as a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent dealership. Highly recommend.

We have gone through a few car purchasing experiences and this by far was the most pleasant experience we have had. Tom Zito was very courteous, patient, professional, accommodating and made the entire process efficient. Will definitely return again for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Quick efficient sale

Called in to the dealership. Spoke to John Caruso. Made offer. Two short phone calls later deal was done. Signed papers that afternoon and scheduled pickup of car the next day. Nate gave me a quick run down. Easy as pie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and efficient!

I recently leased a 2015 BMW (328 i xdrive) demo unit from BMW Westlake. The salesman presented me with a range of price points and did not try to oversell me. I reviewed the price points made my offer based upon the money factor and residual value of the lease. I was not impressed by the dealer's failure to negotiate on the money factor. I had proposed a money factor of (0 .00120 )or 2.89%, which BMW North America advertises on its website, but was told that it applied to 2016 vehicles. Hindsight being 20/20, it appears that this is untrue since the dealer is assigning a money factor of (0.00120) 2.89% to get 2015 vehicles off the lot! I was quote a money factor of 0.00147 or 3.52%.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

Ken was the best.Comunication during the process was flawless.He sent me requested information promptly.Drove the car to a location closer to me the night before.Took time to explain cars features in great detail.Thanks to Ken we were in and out with new car in just under 3 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.