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Ken Wilson Ford

(239 reviews)

Reviews

(239 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Wilson Ford from DealerRater.

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Clean facilities.

I had a very good experience with your service department.Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5000 mile service

The fast lube was not very fast. Also why do we have to pay for a tire rotation when the tires were on the vehicle when it new?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Marsha, we appreciate you taking the time to leave us this feedback. Please reach out to us directly if you have any additional questions about services you received. Thank you again for choosing Ken Wilson Ford!

Do not email address.

They will stop sending me junk mail. I don't buy a car every month. I don't want ads. Everything else was as a good dealer should be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service and Professional Staff

Service at Ken Wilson Ford has always been excellent! Staff is courteous and helpful. They always make sure that you are comfortable and the work is done quickly and professionally. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Ken Wilson Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

great service

Terri Lyda is always very professional and accomondating to my needs. She is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dorothy, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist you, please let us know! Take care!

Great place to purchase your next vehicle!

We purchased a 2017 Explorer Limited and couldn't be happier. Our salesman Lynn Bright was fantastic, he was very informative, patient, pleasant, and applied no pressure to purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words and congratulations on your new vehicle! At Ken Wilson Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Great service department

Ken Wilson ford has the best staff. They always call and tell what's going on. Overall an excellent service department. We have an f-350 super duty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Great service, I was in and out super quick once I found the truck I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

2015 Ford Focus

Living in Canton, I try to buy local as much as possible. I am 46 and since I was 18 I have bought every car I have had from Ken Wilson Ford. The staff has always been beyond excellent. Thank you Ken Wilson Ford!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Our Staff works hard to go the extra-mile for our valued guests, Sherrie! If there is anything else we can do to assist you, please let us know! Take care!

Great service, knowledgeable staff

I went for an oil change and new tires. I was treated very well by Blake Moody, and was on my way home in no time. He gave me options without any pressure and was knowledgeable about the choices. I appreciate his kindness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Ken Wilson Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.