Apple Tree Honda

came back with a price very quickly. said the vehicle was coming next day on a transport. Never heard anything. never called back except to get a deposit which it was to late. don't know if they even had it or if it was going to be a dealer transfer. either way extremely dissipointed. Not a way to treat people.

Background: I've owned 3 Hondas and one Acura over the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 Hondas from other dealers in Hickory and in Forest City although I live in Asheville. I switched to a German car for 9 years and then in 2012 purchased an Acura. I'm sorry to say the service and parts department at Apple Tree is still one of the worst I've ever dealt with. Service has been inadequate in dealing with simple problems. ( Trim by windshield recall). Parts... little or no help. 1. I needed a replacement key for a factory rack. After 20 minutes of looking on line the parts manager told me he couldn't help me and gave me the national service number. A waste of my time and effort. I called the national service number and in 3 minutes had the part sent. 2. Today I went to the parts desk to buy some windshield wiper inserts. I waited 10 minutes for anyone to acknowledge my existence. I was told by service manager that the parts manager would be " right back". Yes- only one employee for the parts department. (Contrast this to the local VW dealer where there are 2-3 parts employees and are very thorough and helpful.) While I waited 3 service employees sat and surfed on their phones. 5 minutes later the parts manager arrives and… wait for it… didn't help me. Really?!? Yep. Looked at me waiting and kept walking. Five minutes later I walked out vowing NEVER to give any business to Apple Tree again. This Honda and Acura dealership has been and continues to be the worst dealer in the southeast. They treat their customers like trash. Buy your Honda or Acura anywhere but here. Insulting to customers who have paid a premium for Acura.

Purchased a 2012 CRV from this dealership. Shortly after receipt of the vehicle, we began having sound quality issues over the blue tooth system (people receiving calls hearing loud squealing noises in the background). I did my own research and found that a number of more reputable dealerships were taking the time to replace the microphone and ensure the connecting wires were secure which was fixing the issue for those reporting. Apple tree made us bring the car in during the week, at great inconvienance to us so they could do a software reset! This did nothing to fix the problem. The next time the issue occured, I asked my wife to tap the microphone area with her finger. When she did, the sound became perfect ( issue troubleshot). After calling Apple Tree we were told that we would once again have to bring the vehicle in during the week. I was told that under special circumstances they might be able to look at it on a Saturday. The service manager would not talk to me and relayed a message that there was no way they could see the vehicle on a Saturday. I will never shop at or request service from these people again. I will go out of my way to inform everyone I know about our experience with this dealership and suggest they steer clear (not much in the way of savings either). I hate to admit it, but we got sucked into their "Honda Tree family" line. Watch yourself and don't expect anything but inconvienance from these people after they get your money.

After a repair for a recall on the ignition my daughter soon thereafter had trouble placing her key in the ignition and within a brief period the key would not fit the ignition and start the 2004 pilot. The vehicle was flatbedded in. Several people at the dealership report similar commonalities following the recall. The part was bought and placed on the next day(yea!!). But wait the car wasn't even seen yet(?). Upon picking up the car there were several small marks to the rear bumper(boo) to which the service writer quickly pulled out her "see it came in the way sheet" when it did not leave here that way. AND the AC was not working. The service writer simply stated "we did not have anything to do with that..we did not even go anywhere near there, or something to the similar" and instead of ameliorating the situation walked off muttering to her self and another employee waiving her "fact sheet". Appletree was great in the purchase and service until late.I did ask to speak with the service manager who did call BEFORE I even got home. I have waited five days to see if he would call back and followup with the integrity, commitment and pursuit of excellence that they have shown in the past. I await their call to fix the ac, buff the scuffs and wash the car. I am not even looking for an apology. I have a call in already to dick brooks Honda who won our bid and loyalty when we bought our new van last year as they have the commitment to service, price, integrity, honest, communication and ethical standards that appear to be waxing and waining in the entire service industry as of late. SO..APPLETREE..step up and fix the problems that occurred at your facility and be who I knew you to be and have the potential to be...I await your response. Maybe Consumer Reports and Honda North America could spurn you on towards excellence???

This isn't rocket science. If you sell a vehicle pull the ad

I have a Honda, so I brought it in and took a test drive for a new Accord. The test drive was limited, but they let me take it home to test it more fully. THey undervalued my trade-in by at least $1500, and expected me to pay retain price. I was disappointed, and did not purchase.

Two weeks ago we went in to see what was available for a new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in a couple of days and they would have what I wanted. I wanted a white 2013 CRV. We called to verify twice that day and then went in after work. Turns out they did not have a white one so they offered me a rainbow of other colors. I want white and they said they had it. They offered to get me a white one for $15 more a month. Why should I pay for their mistake? We ended up leaving with the promise of a white car after having left a deposit of $300 which they said they were not going to cash. Guess what? They cashed it. Still no car. One and a half weeks later, they say they have a car coming in today. The car was RED! These people are dishonest and we will never do business with them again.

Found a 2004 Honda Accord with 71000 miles online. My sister drove 2 hours to test drive and during the drive. The stereo won't come on. My sister and Nephew was with me. My Nephew the little geak he is said pull up into a shaded area; so we did. You could barely see the display asking for a code. We when back to the dealership and told the salesman.He went out to help put the code in and he couldn't see what it was asking for either. I placed my hand on the display; so he could see. His response was that is ridiculous!!! There was an issue w/ the backlighting of the display on this year and Honda extended the warranty for this.He stated that they will get this fix since it was already an issue they knew about.So when he gave us his word that it would be fixed, because Honda takes care of their customer. We went ahead a purchased the car. He was going to call the next day. So the next day he did call, but not to tell us to bring it in for the repair. That he was sorry, but you bought the car as is and the warranty is out of date. So if this is how Apple Tree takes care of their customers. People need to seriously think about buying from a dealership that is so dishonest.

I purchased a used truck with low mileage 2 weeks ago. We noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed before we bought it. They said it is our problem since we didn't get an extended warranty, which would have not covered it either way. If they were in the business of customer service and wanted to help people, they would have fixed the problem instead of washing their hands of the issue being well aware they sold the vehicle to us in that condition. We did not notice this since it was not raining the day we purchased it, and was told it was a one owner vehicle with less that 26,000 miles and was gargaed. Scottie the salesman lied to us to get a quick sale. I would never buy a vehicle from Apple Tree Honda again. Please don't get scammed by this dealership, they do not stand by their products and did not want to do anything to make an issue they were aware of right.

This was the fourth car I purchased from Apple Tree, and ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks agian for making me a very happy client.