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DCH Ford of Eatontown

(645 reviews)
Visit DCH Ford of Eatontown
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (732) 301-7049 (732) 301-7049
Used (732) 301-7056 (732) 301-7056
Service (732) 301-7038 (732) 301-7038

Reviews

(645 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Ford of Eatontown from DealerRater.

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Painless process.

Painless process. John Vlachakis is definitely someone that I would do business with in the future.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is wonderful to know that John has provided you with a great experience here at DCH Ford of Eatontown! Thank you for your trust in our team and we are pleased to welcome you back again in the future.

Sales and service people are always professional and

Sales and service people are always professional and helpful. Service representative Izzy made the car buying process easy and ensured I was able to get the vehicle I wanted.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kathleen, it is great to hear that Izzy and the team at DCH Ford of Eatontown made your car buying experience smooth and enjoyable. Thank you for sharing your positive feedback! Enjoy your new ride!

Excellent experience.

Excellent experience. Izzy was knowledgable and very responsive to all of my questions. I would highly recommend this dealership to my family and friends.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ron, it is wonderful to hear that Izzy provided you with such a great experience at DCH Ford of Eatontown. Thank you for recommending us to your family and friends! We look forward to continuing to work with you.

Tony was great.

Tony was great. Made the process painless and quick. Tony truly cared about making the customer happy and not about just making the sale. Highly recommended. Team Tony all the way

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're more than happy to hear that Tony made your experience at DCH Ford of Eatontown both stress-free and enjoyable. Our team is dedicated to prioritizing customer satisfaction, so it's wonderful to know you felt well taken care of. Thanks for the recommendation!

Profesional, kind, and helpful.

Profesional, kind, and helpful. The staff in general were extremely nice. I would definitely go back ther!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you had a positive experience with our team at DCH Ford of Eatontown! Thank you for the kind words, and we look forward to welcoming you back in the future!

My experience with DCH Ford was excellent!

My experience with DCH Ford was excellent! Salesman Anthony Mills was very knowledgeable and provided me with all the information I needed in selecting the right Explorer I wanted. He took the extra time researching and explaining each vehicle and their options available to me. I never felt pressured or rushed to make a decision. Mr. Mills is an excellent asset to the DCH Ford company!! I have already recommended Mr.Mills and DCH to many.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Linda, we're excited to hear that Anthony provided such a thorough and pressure-free experience at DCH Ford of Eatontown. Thank you for recommending us, and we hope you're enjoying your new Explorer!

The best thing that impressed me the most in this

The best thing that impressed me the most in this dealership is the Service Excellence that was provided to us when we purchased our car. I am highly impressed with ISIDRO “IZZY” in the way he accommodated us from the time we introduced ourselves up to the time of signing and driving the car out or the dealership. We thank IZZY for all his hard work and dedication to make our experience an excellent one Thank you so much! Greatly appreciated ♥️

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Marissa, it is awesome to hear that Isidro "Izzy" provided you with such excellent service at DCH Ford of Eatontown. Your kind words mean a lot to us, and we'll be sure to pass them along! Enjoy your new car!

This is actually the third time we have dealt with DCH of

This is actually the third time we have dealt with DCH of Eatontown and from 2015 till present we have never had any complaint. All the staff are kind , courteous, knowledgeable, need I say more If I had a million dollars I would try to purchase everything on the lot. That's how great the sales men are. Thank you for your kindness and understanding while working with my husband and I.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you for your continued trust in DCH Ford of Eatontown! We're excited to hear that our team consistently provides a positive experience. Your kind words mean the world to us, and we look forward to serving you again in the future!

Sales team was very unprofessional.

Sales team was very unprofessional. “Discounts” came from trying to remove options. Very unprofessional sales process. Delivery of the truck was terrible. Glue all over the interior and windows. Had to get the truck professionally detailed day after delivery to clean up the car from the glue left behind from the delivery stickers and film. Update: four months later, I have still not received the title to my paid off vehicle. Calling the dealership to no surprise they want to take no responsibility for never producing the title and want to send me to the motor vehicle to receive a duplicate title.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Craig, I'm sorry to hear about your experience with the sales process and delivery of your truck. This is not the level of service we strive for, and I apologize for any inconvenience caused by these issues. Please reach out so we can assist you in resolving this matter promptly. Thank you. Dennis Fike General Sales Manager dfike@dchusa.com

This was such an amazing experience.

This was such an amazing experience. Tony was there for my need he made me feel comfortable throughout the process and he was very excellent throughout the whole process. I really appreciate him and the dealership for all the help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with Tony and the team at DCH Ford of Eatontown! We're glad to know that you felt comfortable and well-supported throughout the process. We appreciate your kind words and look forward to assisting you again in the future!