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DCH Ford of Eatontown

(651 reviews)
Visit DCH Ford of Eatontown
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (732) 301-7049 (732) 301-7049
Used (732) 301-7056 (732) 301-7056
Service (732) 301-7038 (732) 301-7038

Reviews

(651 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Ford of Eatontown from DealerRater.

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Always provides Great service and advisor care and with...

Always provides Great service and advisor care and with updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi JPal, thank you for taking the time to share this excellent review! We are pleased to know our team kept you updated from start to finish and we look forward to having you back for any future needs!

Always very friendly and helpful. Professional crew in...

Always very friendly and helpful. Professional crew in service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Tommy, our team is happy to provide you with friendly, helpful and professional service during all of your visits with us here at DCH Ford of Eatontown and we would like to thank you for this kind review!

Very attentive and kept me informed of all of the steps...

Very attentive and kept me informed of all of the steps involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bill, our team is pleased to know you were provided with an informative and attentive experience and we would like to thank you for visiting DCH Ford of Eatontown. Our team truly appreciates your business and hopes to have you back for any future needs.

What i can say is simply the best car buy experience I...

What i can say is simply the best car buy experience I have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had only 36,000 miles or so). Well, I left exactly with just that. Our salesmen bernard was probably the best salesman out there. He was not pushy or trying to pitch a sale, he was as laid back and felt like I was talking to a friend. I usually hate the game, but after the first round of pricing, the Gm came out and asked what we wanted. Well we told him and he said he would make it happen . Yeah right, well the Gm did exactly just that, he made it happen without an argument or a fight. The GM also didnt try to pressure us or talk down to us as some sales managers do. This truly is the best car buying experience I have had and I have purchased and sold many cars throughout the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello, thank you for taking the time to share this great review! We are pleased to know our team provided you with an excellent car buying experience and we hope to have you back at DCH Ford of Eatontown for any future needs. Until next time, enjoy the road ahead!

called for appointment to have leaking tire repaired, was...

called for appointment to have leaking tire repaired, was told to bring it in as soon as I could. When I arrived, my car was worked on in less then 10 minutes and I was on my way after a minimum of time and cost. Excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, our team is pleased to have repaired your vehicle and gotten you back on the road in a timely manner. We would like to thank you for taking the time to share this review and hope you will reach out to DCH Ford of Eatontown for any future needs!

I am a very satisfied customer of the Service Department...

I am a very satisfied customer of the Service Department at DCH Ford of Eatontown. Kyle and Joe always take care of me. They are extremely knowledgeable, dedicated to their customers and a pleasure to work with and talk with. They do a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jim, thank you for this great review of DCH Ford of Eatontown and our service team. We are pleased to know you are always provided with a knowledgeable and friendly service visit and we look forward to having you back for any future needs!

I purchased 4 new cars from this dealer. I get all my...

I purchased 4 new cars from this dealer. I get all my service work done here. Sometime I make an appointment and sometime I just show up. The service is done quick and the vehicles are clean when they are done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to share your experience with us. Our team truly appreciates your loyalty to DCH Ford of Eatontown and we look forward to having you back for any future needs!

My car was repaired sooner than promised. Because this...

My car was repaired sooner than promised. Because this was a recall repair, I assumed it would take longer. To my surprise it wasn't and I'm back on the road. Great job by all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience at DCH Ford of Eatontown

Bernard, Dylan and Matt are true professionals who are knowledgeable, fair and make the usual dreadful chore of buying a new car simple and straightforward. Highly recommended if you?re looking for a new Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service reps. 5 stars. Friendly knowledgeable and...

Great service reps. 5 stars. Friendly knowledgeable and accommodating in every way. Certainly would by my next vehicle from dch just knowing they are in service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.