Reviews
Sean was completely incredible.
Sean was completely incredible. Heard my complaint and handled it. I have went to several dealers and they could fix it and Sean did!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sarah was very knowledgeable and helped us through the
Sarah was very knowledgeable and helped us through the whole process and made sure we were satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Caleb was amazing.
Caleb was amazing. He did everything he could to make sure that I was a happy customer. It was pouring down rain and getting dark, but all he could think about was making sure that all my questions were answered as well as helping me to get where I needed to be as far as payments. He was absolutely amazing and I would recommend him to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sarah was very helpful and patient.
Sarah was very helpful and patient. She worked with us from long distance and was super responsive. She made the trip well worth it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Encantada del trato que nos dieron muy atentos amables y
Encantada del trato que nos dieron muy atentos amables y serviciales y muy rápido el proceso gracias a Alejandro por hacer que pudiera llevarme mi auto! Un 100% recomendado
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Maria, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!
They seemed a little under staffed on the day we were
They seemed a little under staffed on the day we were there. Everyone was pleasant and helpful, but the buying process took longer than expected.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
ethanmannon, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.
They were responsive before coming in to the dealership
They were responsive before coming in to the dealership and very respectful of your time. I've never been able to buy a car so quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amassey44, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Alejandro was exceptional, the entire team I interacted
Alejandro was exceptional, the entire team I interacted with went above and beyond to make sure I was 100% content with my Durango. The process was smooth, the team was patient, and I didn’t feel pressured by anyone. Every question was answered and I felt right at home. Will definitely be back for future purchases and have been recommending them to everyone I know!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ljaneyb, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!
My head is Still spinning.
My head is Still spinning. Sarah and the team at Autostar of Hendersonville made buying a car so unbelievably quick and easy. I mean, I went to work Thursday morning and came home from work Thursday evening to a shiny new truck. The entire process took a couple hours if that and was completed through a few telephone calls, emails and texts. I NEVER LEFT WORK! I didn't have to step foot onto a car lot. THEY BROUGHT THE TRUCK TO ME! I (basically) doordashed a truck. I can't believe the ease of the entire process. What an incredible experience. Sarah, Thank you for everything, but I really thank you for being "human" and not robotic. You took an experience that has always stressed me out and left me feeling anxious and usually angry and made it something I enjoyed and this time I kind of skipped away from it with a smile on my face. Of course, I know that Sarah didn't work alone through this process, so I tip my hat to the entire team at Autostar of Hendersonville. Thank you all for everything.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shelton.steven0930, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great car-buying experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.
There were so helpful in so many ways with getting me
There were so helpful in so many ways with getting me my second car thanks so much to Caleb and Ian, y'all were wonderful and gave me such a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Danielleoneill2002, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!