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Dick Smith Nissan of St. Andrews

(184 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (855) 210-0058 (855) 210-0058
Used (866) 342-5590 (866) 342-5590
Service (866) 848-1887 (866) 848-1887

Reviews

(184 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Smith Nissan of St. Andrews from DealerRater.

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Fast efficient service.

Fast efficient service. Car was taken care of well. Carter was attentive and took care of us well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick, easy and professional service.

Quick, easy and professional service. Explained what service they did to the vehicle. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New truck.

New truck. I’m happy enough. Salesman is good. Took 2 days to get a hitch installed but they did give me another truck to drive. Very nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always get great service with my car they even wash my

I always get great service with my car they even wash my car. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was timely, and sent me off in a clean car.

It was timely, and sent me off in a clean car. Everyone was helpful and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and don’t try to sell every service available to

Friendly and don’t try to sell every service available to you. Reasonable wait time when you make an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service took too long, over 2 weeks.

Service took too long, over 2 weeks. Service center was mostly non-responsive. My advisor Dave was unprofessional too. I called him several times to know the update, and 9 out of ten times he would not be around the phone. I left him voice message but never got a call back. He said he would let me know about the progress, but never updated me regularly. After leaving my car at the workshop, 5 days later Dave called to let me know that my car will be checked next, then 6 days later he says it needs a starter motor, and will be fixed next day. Another 5 days later i get a call that i can pick up my car. Based on this timeline, you can see what kind of delay and irresponsibility I am talking about. Nobody called me to let me know that there would be 5 days of delay, after they have said "tomorrow". This is just completely unprofessional behavior from a workshop that charges twice the amount of regular price for both parts and labor. The service is nowhere near even acceptable. Frustrating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the best service department in the Columbia South

This is the best service department in the Columbia South Carolina area.Their staff is very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It is a great dealership, fast and friendly service and

It is a great dealership, fast and friendly service and courteous employees. Thankful for their help..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The lack of communication during this service request has

The lack of communication during this service request has been more than inconvenience. Messages were left with Lucas and none was acknowledged, much less returned. No update was offered in the two weeks that my car was there. The first phone call we received was nine (9) later to let us know what needed to be fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.