Reviews
This visit was fast, went in for oil change and tire
This visit was fast, went in for oil change and tire rotation, Decent customer service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great place to look for a vehicle.
Great place to look for a vehicle. David treated us so well and professional we couldn't be happier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was an amazing time.
It was an amazing time. I felt like I was with family. Everyoneqas very helpful.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Service was good and the person (Ana) that helped me was
Service was good and the person (Ana) that helped me was great! Very informitive. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The shop was very busy when I arrived, but I was met with
The shop was very busy when I arrived, but I was met with friendly, professional service. They took the time to help without acting rushed, regardless of how many people were waiting. That’s the way it should be, and is what helps keep customers from going elsewhere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went in to look at jeeps the salesman and manager went
Went in to look at jeeps the salesman and manager went above and beyond to find exactly what we’re looking for definitely the best experience I have ever received from a car lot. I’ll tell all friends and family to shop here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am very satisfied with the service given by Advisor
I am very satisfied with the service given by Advisor Ashley Cantwell. She is the best so far I have visited this garage. Kept me posted with the status and detail. Even offered me a free car wash. 👍👍👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Gil! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!
Horrible customer service.
Horrible customer service.There is communication from the service department. The Service department sucks bad.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Chad Rigby, General Manager chadr@kengarff.com
Your service department installed a new TIPM in my 2006
Your service department installed a new TIPM in my 2006 Ram. I noticed that the airbag light stayed on and would not turn off. They said to bring in the next day, and they might have to charge me a diagnostic fee. I was out of town and not able to bring it in. I figured it out! The fuse #20 & 21 was not plugged in all the way in the new TIPM that was installed. I would have thought that your technician should have caught this when it was started after the repair. I believe Ken Garff owes me a diagnostic charge. Not Happy!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Chad Rigby, General Manager chadr@kengarff.com
Sheri was excellent to work with during my maintenance
Sheri was excellent to work with during my maintenance visit at Ken Garff West Valley Dodge. I couldn’t ask for any friendlier group of people. The tech that worked on my truck did an excellent job. Be sure to let him know that I thanked him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair