Reviews
Out standing.
Out standing. The staff and mechanics continue to impress me after many years of working with dealerships that never seem to live up to their promises. From Daniel Lee to the back and the Service Mgr Terry for all the Service Center, I am thoroughly impressed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alfato135, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!
Excellent service with great communication.
Excellent service with great communication. Chad has been my service advisor multiple times and always does a great job! Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nrn, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! We hope you have a fantastic day!
The customer service was exceptional.
The customer service was exceptional. Daniel was very professional and explained everything in an easy to understand manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cramer.laura, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have an amazing day!
Exceptional service and quick turnaround!
Exceptional service and quick turnaround! Rick Hendrick BMW is hands down the best BMW dealer I have ever worked with. Highly recommend to any and all BMW owners in Charleston, SC.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nicholas Garvin, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Rick Hendrick Bmw Charleston really takes care of their
Rick Hendrick Bmw Charleston really takes care of their customers. Dustin was very kind and attentive and made sure my car was taken care of properly and swiftly. He set me up with a great loaner car in the meantime so I wouldn’t be inconvenienced without a car. And to top it off, your car is washed and vacuumed when you pick it up. Thanks yall!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elizabeth, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We hope to be of service to you again in the future. Have an amazing day!
Have been a customer for more than 20 years.
Have been a customer for more than 20 years. They excel in exceeding expectations. Superb.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vanheerden.jon, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out! Have a wonderful day!
Wonderful sales associate in Teresa Troutman over past 9
Wonderful sales associate in Teresa Troutman over past 9 years with four leases and two purchases. I’ve always had responses to my questions in a timely manner and felt the overall dealership has done well insuring my needs are met.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jan Harper, thank you so much for your positive comments about Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out! Have an amazing day!
Great experience for both vehicles.
Great experience for both vehicles. I don’t like long responses. In order for me to participate, needs to be kept simple, thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tedthomas0202! We're so happy we were able to help you out! We hope you have a fantastic day!
I have bought three cars from BMW from Rick Hendricks of
I have bought three cars from BMW from Rick Hendricks of Charleston from Tom Heater. I Drive from Columbia to work with Tom Heater and BMW service. Geri is great at welcoming you in and getting you into your service advisor. Dustin Johnson is excellent and keeping you updated in real time with all information on your car. The service department sends a detailed video of your car from underneath. The details, an inspection and the service is needed and what is to be done. Your car is returned in a timely manner With all the work completed and detailed in a report
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary Walter, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!
Terrific salesperson in Teresa Troutman and support team
Terrific salesperson in Teresa Troutman and support team seamless. Teresa listened to our needs and was very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Peter, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day!