Reviews
Quality service and attention to customer needs.
Quality service and attention to customer needs. Provided helpful insights as to options to consider
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff Campbell, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
I really appreciate Dustin Johnson in the Service center.
I really appreciate Dustin Johnson in the Service center. He always goes above and beyond. I thought I was going to pay a lot but he filed a claim against my warranty and I left out paying zero dollars. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Latoyer, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Had a great experience, especially Dustin is Superb and
Had a great experience, especially Dustin is Superb and has great communication and really helps his clients!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Emily, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Daniel is always helpful and answers all my questions and
Daniel is always helpful and answers all my questions and concerns. And a pleasure to work with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sonja, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Daniel L.
Daniel L. is very professional, always available to help, and provides sound advice. His excellent customer service is second to none. I look forward to working with him at every service visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brantlee T, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
I’ve only had service calls there, but they service team
I’ve only had service calls there, but they service team has performed superlatively every time I’ve been in there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tommy Duncan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day!
I’ve been very happy with the service I have received at
I’ve been very happy with the service I have received at Rick Hendrick BMW. I have a 2011 BMW X5 that I purchased elsewhere and I feel like I’m treated with the same respect as someone with a brand new BMW purchased at the dealership. I’ve worked with Daniel Lee and Chad Tinti in service for numerous repairs and they have been great with making sure my issues are addressed. Everyone I’ve interacted with in service is genuinely friendly which is not always the case in my experience at luxury dealers. No, they’re not the cheapest option but I feel really good about the quality of work and service so I’ll continue using them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jl Allen, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
It is a pure pleasure bringing my BMW X3 to this
It is a pure pleasure bringing my BMW X3 to this dealership for service, especially because of Nicole Floegel, Terry Troutman and Jared Young! They are consummate professionals and truly assets to this dealership! No matter how busy they are, they always take time to talk with you and make you welcome. All truly amazing people!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
X3david, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
BMW of Charleston is amazing and Teresa has done it
BMW of Charleston is amazing and Teresa has done it again! My X1 is amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Another great experience working with Daniel Lee at Rick
Another great experience working with Daniel Lee at Rick Hendrick BMW of Charleston to have some repairs done on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fletcher, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!