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Rick Hendrick BMW Charleston

(2,348 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (833) 241-5499 (833) 241-5499
Used (833) 241-4185 (833) 241-4185
Service (833) 241-5317 (833) 241-5317

Reviews

(2,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick BMW Charleston from DealerRater.

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Had a great experience at Rick Hendrick BMW purchasing a

Had a great experience at Rick Hendrick BMW purchasing a car. Our salesman, Our saleman, Mike Paschos, did an excellent job of putting us in the vehicle we wanted. Mike was knowledgeable, patient, responsive and attentive as we went through the process of choosing and negotiating a price. After the car was delivered, everyone was happy - a sign that a fair deal was made. I would buy another vehicle from Mike and RHBMW. Special thanks also to Jim S., Keaton, and Jeff who assisted in the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Dbudman, we really appreciate your feedback! It's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help! Have a wonderful day!

Had a great experience at Rick Hendrick BMW purchasing a

Had a great experience at Rick Hendrick BMW purchasing a car. Our salesman, Mike Paschos did an excellent job of putting us in the vehicle we wanted. Mike was knowledgeable, patient, responsive and attentive as we went through the process of choosing and negotiating a price. After the car was delivered, everyone was happy - a sign that a fair deal was made. I would buy another vehicle from Mike and RHBMW. Special thanks also to Jim S., Keaton, and Jeff who assisted in the transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dobud, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day!

Always a great service experience.

Always a great service experience. All the staff are friendly and courteous. My service representative is Daniel Lee and he always makes me feel like a valued customer. My car is well cared for. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. We can't wait to see you again, have a great day.

Since June ‘25 , I have been a new Client/Customer at

Since June ‘25 , I have been a new Client/Customer at Tivk Hendrick BMW CHS SC - on a purchase of a special order 750XDrive M along with planned service after the sale - Well done on the 750 . <> . ALSO for our a recent recall resolution / W MAINTANCE scheduled for our 2014 Fun Car 🚗 our 2014 Vermillion Red X3 XDrive 28i . ( 68 M miles) * Justin *’In Service at Hendrick BMW Charleston has been such a professional ! Then again - ON THE SALE SIDE *TREA GLIDWELL* , Finance Manager - along with *Adam BALLOU *our Sales Professional were exceptional . Both of them and the GM jumped in and helped Me acquire our Tansonitte Blue 750 xi drive M W Exec packages from the Dallas area’s new Hendrick BMW dealer there as it came with special Extras w special shading exterior M blue Calipers and special ordered italian leather colors etc . My wife and I are “Loving the experiences “ and both vehicles - 🚙🚗 Thanks Adam , Justin , Trea & The GM and entire team - plus Genius team / Christine ♦️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bill.d.motley, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a fantastic day!

This is my fourth BMW and I’m always happy with the

This is my fourth BMW and I’m always happy with the consistent excellence service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Stuartchagrin, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

I am forever grateful for Rick Kendrick BMW in

I am forever grateful for Rick Kendrick BMW in Charleston. My Service Advisor Alli Mattison is such a sweet soul to work with. She always makes sure I am well aware of what’s going on with my vehicle. She is one who does not mind going the extra mile for her customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Rev.shamondriddy, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

Outstanding response time, service, care and experience

Outstanding response time, service, care and experience at BMW Rick Hendricks- special thanks to Dustin for his kind nature and support where needed.. flawless execution.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Marcus Jakob, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

Dustin in service has been more than helpful with my

Dustin in service has been more than helpful with my service appointments for two vehicles in the last month!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Megan Gaspar, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! Have a wonderful day!

I have had Dustin as my Service Representative for nearly

I have had Dustin as my Service Representative for nearly five years. I can’t say enough positive things about our experiences. In summary, Dustin says what he’ll do and does what he says. He’s trustworthy and customer-oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael F. Magsig, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW!

Honestly the best experience I have had in purchasing an

Honestly the best experience I have had in purchasing an automobile and having it serviced. I would consider this dealer the benchmark and beyond hands down.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ann, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. We are always more than happy to assist you if anything else comes up. Take care!