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Toyota of Greenville

(1,710 reviews)
Visit Toyota of Greenville
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 6:30am–6:30pm
Tuesday 9:00am–7:00pm 6:30am–6:30pm
Wednesday 9:00am–7:00pm 6:30am–6:30pm
Thursday 9:00am–7:00pm 6:30am–6:30pm
Friday 9:00am–7:00pm 6:30am–6:30pm
Saturday 9:00am–4:00pm 7:00am–4:00pm
Sunday Closed Closed
New (877) 806-1722 (877) 806-1722
Used (877) 805-3539 (877) 805-3539
Service (877) 822-3137 (877) 822-3137

Reviews

(1,710 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Greenville from DealerRater.

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Nice place to buy a car.

I just bought a 2023 Toyota Rav4 at Toyota of Greenville and I was very pleased with the way Malek Hamze kept in touch with me so I new when my car was going to arrive and he explained everything in the car, since it has so many new features. I'm really happy with my new Rav4.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

Scott and Ray are the best!

Toyota of Greenville is amazing ! Scott M. in sales and Ray in finance are amazing ! It took awhile with all the new car shortages but they kept me up to date as well as making the whole process easy! Would highly recommend both of these amazing men! The whole team at Toyota as well are SUPER HELPFUL! I got amazing service and I HIGHLY recommend anyone looking for a new car and that wants to feel taken care of to look up Scott in sales as well as Ray in finance! Thank you again to you both and thank you to the whole Toyota team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We hope to be of service to you again!

They just try to get in a car don’t really care about you

They just try to get in a car don’t really care about you or how you do it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. I regret to hear that you had a negative experience with our sales team and that you didn’t feel that our team listened. I would like to speak with you further about your experience. Please contact me at your convenience. Mike O’Leary, General Manager, 864-754-7866

If I could Toyota of Greenville zero stars I would.

If I could Toyota of Greenville zero stars I would. THIS HAS TO BE THE MOST DISHONEST DEALERSHIP IN THE GREENVILLE AREA. let me start with what has happen to me recently. I brought a brand new Toyota Corolla in April 2010. I was getting regular oil changes their for the first 2 years. Now it is 2022 and I am trying to sell my vehicle and everywhere I go to sell they car, I am told (POSSIBLE ODOMETER ROLLBACK/ ROLLOVER. Did not have a clue this was going on or they did things like that. The report says mileage date reported 01/27/2012 . mileage is 125,470 remember this car is only 2 years old. Get oil change again on 05/31/2012 and reported mileage on car is 30,213. Please someone tell me what going on here. I am the sole owner and the only owner and have no accidents or tickets. Please tell me why mileage was incorrected reported twice. Ok I am asking you will you fix this mistake. Why was it done and for what purpose??? Please customers stay away from this place. 100% dishonest. This was in 2012 and I just found out about these errors when I tried to sell the car and could not sell it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

We thank you for sharing your review with our team. I understand your frustration and I would like to answer any questions you may have. Please contact me to discuss. Mike O’Leary, General Manager, 864-754-7866

Consumer response

I have tried to call you weekly but you is never there.

a 10:30 Monday appt.

a 10:30 Monday appt. After five hours, still no estimate. "Advisor" called with some numbers to fix the issue Complaint was noise in right rear of Avalon. After 3 days, finally got "written estimate" sent to my phone. I got my car back on Friday afternoon. New struts all around to the tune of $3100.00. Here's the problem: The original issue/problem STILL IS NOT FIXED! Way overpriced repair. Treatment was not fair. BUYEER BEWARE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We appreciate you sharing your review. I regret to hear that our service department left you with a negative impression and that you are still having issues with your vehicle. I would like to speak with you further and answer your questions. Please contact me. Mike O’Leary, General Manager, 864-754-7866

Took my car in for collision repairs 4 weeks ago and have

Took my car in for collision repairs 4 weeks ago and have had no updates, no responses to emails or phone messages. Exceedingly unprofessional service by Kathleen.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

We thank you for sharing your feedback. I regret to hear that our collision team has not provided you with updates about your vehicle and regret any unprofessionalism on our behalf. I would like to assist you with your issues. Please reach out to me at your convenience. Mike O’Leary, General Manager, 864-754-7866

Worst service department ever.

Worst service department ever. My Highlander brakes were causing a vibration when applied. I had a coupon for brakes and rotors, so I scheduled an appointment for 2 PM two days later. Got there on time. Carefully explained what was wrong and was told that they would have their "expert" examine the brakes. Checked back at 4 PM and nothing had been done. Finally got a call the next day at 10AM that the brakes were fixed. Also they replaced the rear brakes which were worn but still good so it cost twice as much. 1) Why schedule an appointment at two if they won't be starting repairs until the next day? 2) Didn't receive any info on replacing the rear brakes until we picked the car up. 3) I used to replace my own brakes, and it took about an hour. A mechanic should be able to do the job in half that time. 4) This is not the first time I've had trouble. I took the car in for routine service and arrived at the appointed time, then was told it would be about three hours. 5) I can't believe that any goes to them for service, and I guess that's why Jiffy Lubes are thriving. 6) Won't be going back to Greenville Toyota.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us. I understand the frustration that you experienced and I do apologize for the lengthy delay in repairing your brakes. I would like to speak with you and hopefully restore your faith in us. Please contact me at your convenience. Mike O’Leary, General Manager, 864-754-7866

I scheduled an appt.

I scheduled an appt. for 8:45a for regular maintenance. Surprised to see a garaged full of vehicles and a line when I pulled in. We were herded in the doors like cattle. When asked when I wanted my car I told them as soon as possible. At 12:30p I called and they had done nothing to my car. I told them not to touch my car to put it out front. When I got there my car was out front and magically got serviced. Stephen never apologized. Appts mean nothing - excuses are many - the place needs to be restructured. My day was wasted waiting for a simple oil change I wont be going back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dont buy a car here

They had my car for 45 days after me signing the loan they brought me the car an the brakes were scrubbing metal an the back floor board had some how caught fire . Because of their neglence dillion the finance mgr promised me that he would pay my car payment just like brittany the sales person promised they would sale me a dependable car they both lied. They have not paid my car payment an tney have not sold me a dependable car . dont buy a car here it has been a nightmare

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tabitha, We thank you for sharing your feedback. I do regret to hear that you feel this way about our dealership and that you are unhappy with the vehicle that you purchased. As discussed, we have not made the payment as we are still waiting on your trade in. Once we receive that, we will be happy to provide you with the payment! I would be happy to discuss your issues in further detail and will be contacting you, but you can also reach out to me, as well. Mike O’Leary, General Manager, 864-754-7866

Jeff Wright is a honest and trustworthy person.

Jeff Wright is a honest and trustworthy person. He will get you in good car and help you save money. He is very patient and don’t force nothing on you. I would recommend Jeff to anybody I know that needs a reliable vehicle. He has saw me come from a long way and today I have God favor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.