Reviews
Went in to purchase a RAM truck and they refused to honor...
Went in to purchase a RAM truck and they refused to honor the online price then low balled my trade by $3000 and then the new car sales manager, Justin Taylor said " well we are giving you a rebate so dont expect what you want on a trade". Then he had the nerve to say my trade was worthless, a 2016 Toyota with 40k miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Body work done on car from accident
Everything was great on my experience with Don White's. Customer service was great and the time required to fix the damage was great. I am very pleased with Don White's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
poor service
Avoid at all costs. Can not be trusted. Management are liars
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
This review has been acknowledged. -Don White's Chrysler Dodge Jeep Ram Team
thom53
The staff very friendly and performed great during visit. They were knowledgeable on cars products and had excellent wit during test drive. I would definitely recommend buying a vehicle at the dealership
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Don White's Timonium Chrysler Dodge Jeep Ram. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Tim Mummert, Service Manager, tmummert@donwhites.com
Waiting for GAP refund
Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you body shop team, your truly amazing
The body shop team is one of the best around, so professional and terrific at what you do. Thank you so much for our experience we had with you. Richard and Mary
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review, Richard! We really appreciate your business. Best, Tim Mummert, Service Manager, tmummert@donwhites.com
Awesome customer service experience buying a car!!
This is my best experience in buying a car ... the thorough, straight honesty with thoughtfulness of Kevin Bonovich of Don White's Timonium. I will definitely recommend!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for stopping by to leave this incredible review, Rowena. It's delightful to know that we were able to provide you with the best car buying experience you've ever had! We appreciate your recommendation, and don't hesitate to contact us if there is anything else we can do for you. Best, Ian Deveroux, Don White's Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
GREAT CUSTOMER SERVICE
IN AND OUT AND BACK ON THE ROAD. THANK YOU GUYS. WOULD REC THE SERVICE DEPARTMENT TO ANYONE. EVERYONE i SPOKE TO WAS VERY PLEASANT THEY EVEN WASHED MY VEHICLE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service
The internet specialist Simone was on it. She offered Jeeps if interest to test driven upon my arrival and coordinated my visit via phone and email. Once we finally met I was assigned to Trevor Hill who did a super job from the front to the back end of my sales experience. He covered all the bases, was extremely realistic and a proven expert of the product that he sells. I recommend doing business with Trevor because of my smooth no hassle and excellent customer service experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
TRADE IN ALLOWANCE THOUSANDS LOWER THEN OTHER PL
BOUGHT NICE CAR FROM THEM. NICE PEOPLE. hOWEVER TRADE IN ALLOWANCE IS THOUSANDS LESS THAN ALL OTHER DEALERS. WETHRE VERY NICE PEOPLE . PLE ASE DELIVER TO DON WHITE, AM SENIOR, WW 2 VET. THANKS FOR LISTENING
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, Ian Deveroux, Don White's Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com