Reviews
body shop
they are the absolutely worse, they lie about the day your car will be ready, they have missed 4 self defined delivery dates, they are terrible
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Tim Mummert, Service Manager, tmummert@donwhites.com
outstanding service
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Dale Rothe Sr.
Still living the legacy - Don White treats you right and for my experience that is an understatement. Thank you hearing my request and finding the car that meets my needs.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great feedback, Dale! We appreciate your business! Best, Ian Deveroux, Don White's Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
OUTSTANDING SERVICE EXPERIENCE!
I brought my Dodge Charger in for an engine matter. I had the pleasure of working directly with Tim Mummert, Service Director. He was most courteous, professional and diligent in having the necessary work completed on my vehicle to my upmost satisfaction. Overall I strongly believe Tim is a true asset to Don White's Service Department. I would not hesitate to recommend Tim and his service team to anyone that needs service on their vehicle. Hank K , Cockeysville, MD
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Best Experience
I purchased a Jeep Cherokee tonight from Don Whites in Timoium and it was a great experience. Barnett was awesome!! Best car dealer out there!! He took care of me!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Ian Deveroux, Don White's Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Great, friendly service
We were greeted immediately when we arrived. The staff was friendly and informative and made sure I was satisfied with my vehicle. The leasing process was seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Great service
My Jeep Wrangler went in for a recall. The appointment was convenient, and the service folks were friendly and efficient. The care was ready within an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Best experience ever!
What I liked most was the excellent customer service I received from Noah Ryan. He did a great job listening to me and delivering exactly what I wanted. I didn't feel hassled or pressured to get something I wasn't looking for. It was a very genuine and comfortable experience. The customer service I received will defiantly keep me coming back. I truly felt valued.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
No Problems Here
We liked EVERYTHING! Very nice to deal with from the initial welcoming email/phone call to the final thank you hand shake as we left with our new vehicle. Everyone took their time with us, were pleasant and friendly....from the Internet sales, to the new car sales, to the finance and service departments. The ones behind the scene did outstanding on cleaning/fueling and shuttling multiple vehicles. The whole operation ran like a well oiled machine. Job Well Done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
Great service experience
James Johnson is always a pleasure to deal with. He is friendly, professional, and takes the time to explain work to be performed. I was 100% satisfied with my service appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com