Burlington VW

Thanks to Christian Cerrone, I had an amazing first time leasing experience. He helped me get the car I wanted at the price I needed. I really appreciated his patience and hard work to make the deal happen. I'm super happy with my new car! Thanks Christian!

I just leased my third Jetta from Christian this weekend. As usual, another great experience. Christian had the car we discussed detailed and ready to go when I arrived. The entire process went smoothly, including all of the paper work. I appreciate the high level of service I receive every time I go to Burlington Volkswagen, and I look forward to doing business with Christian again.

Christian Cerrone was a pleasure to work with--he worked very hard to get us an exceptional deal on our new Jetta Sports Wagon. It was our first purchase at this location, but we will come back in the future. We highly recommend him to all. He ensured that our needs were met. He was very friendly and patient with our questions and requests. After the deal was done, he took the time to ensure we were familiar with our new car and had us set up before we left. Our overall experience was excellent.

Good staff, very courteous and low-pressure. Car i wanted was sold before I got there, but they handled it very well and respected my wants and price range. For my next car i wod consider buying drom Burlington VW.

Fantastic buying experience. From the time you walk on to the property they treat you like family. The prices are fair and they deal straight. I would definitely do business with them again!

Don't buy a car here because it is probably defective. Don't service your car here because they will just break it. They lie, they wont look you in the eye, they don't respond to calls or emails and are told that managers are on vacation when asked to speak with.

I negotiated in good faith to purchase a vehicle from this dealership. I attempted to come to the dealership to make the purchase when they told me that 'Oh by the way, there is a problem with the bumper...you cannot get the car tonight.' They sent me a picture of the damaged bumper and offered to reduce the price of the vehicle or repair the bumper. I requested to have the bumper repaired/replaced. I patiently waited to hear when the vehicle would be ready to be purchased. They asked for a copy of my license and insurance information which they received. I tried to contact the sales person over the holiday weekend emphasizing my continued interest in this vehicle, but did not receive a reply. I just found out that they sold the vehicle out from under me. No attempt was made to let me know that the vehicle was still on the market. This dealership partakes in unethical sales practices.

An unexpected and pleasant surprise in used car buying, I'll definitely be checking out Burlington VW's inventory for any future needs. I went in on what turned out to be a busy and somewhat hectic last day of the month for the dealership, but everyone I dealt with was pleasant, friendly, and went out of their way to make me feel comfortable. I planned to look, and hopefully buy, a used Subaru Impreza that I'd seen on line. I called to check availability, spoke to Megan, and asked for a call back if it sold before I arrived since I had about an hour's drive. The car was there as promised, someone had just come in to look at it about the same time I did, but they made sure I had a first look. Megan came out to introduce herself, very nice lady, and introduced me to Meredith as my sales rep. Meredith brought the car around, and as we took a drive, mentioned a few other similar cars in case the Subaru didn't work out. A good move on her part. This car was for my son, and he liked one of the other cars (a Honda Civic) better than the Subaru. The experience only got better as we settled on the Civic and started to deal. I had come in with a pre-approved loan at a great rate from my bank, but the mileage on the Civic precluded me from using it. The finance dept. was able to match the rate from my bank with another loan. I also had a trade, and had low expectations for what they'd offer me. Their offer was very fair, and several hundred dollars more than I expected for an initial offer. As for the price of the Civic, it was very competitive with what I saw online from other dealers. I'm the type of guy who likes to bargain when buying cars, but the offer sheet Meredith put in front of me was hard to criticize based on all of the research I'd done before coming in. Changing to the Civic was a bit of a curve ball for me, but they let me use their computers to do some quick research, so I wouldn't have to squint at my phone screen. Post-deal processing, typically the worst part of the experience, was really good too. I had to wait a while, busy day as I mentioned, but they put us in a lounge with coffee and a TV, we cleaned out the old car, and the time passed quickly. Bonus points for Meredith as she came and offered us pizza that they'd sent out for, which was probably the highlight of my 16 year old son's experience. Overall an outstanding experience. The only reason I gave "Buying Process" a "Good" was because of the wait time, but they were very busy and there wasn't much they could have done about that. Meredith was outstanding, very knowledgeable of the cars in inventory, personable, and friendly throughout. Megan was very nice on the phone and coming out to meet us was a nice touch. Everyone else (sorry I didn't catch all of your names) was very friendly as well, there was a guy in the front office who made a point of thanking us several times, and the lady who did the finance and warranty pitches was a pleasure. Also, as an aside, the showroom is awesome if you like older cars. If you're looking for a car, do yourself a favor and go see these folks.

Dave was great during the process of getting my Jetta TDI. He was very friendly I did not feel rushed into the purchase. I would definitely recommend Dave and Burlington Volkswagen to anyone looking.

I took my 2007 VW beetle convertible in for a recall. They called me and stated a list of repairs to talking over $4,500 dollars. The repair list included brakes , front struts, oil container, oil line, tires all the way around, and a few other things. I was floored! My car doesn't even have 60K miles yet!!! I knew I needed tires but not that all this!!! So I made an appointment with another VW certified mechanic, gave him their list including all the pricing as well. The only thing my car needed was tires. None of the supposed repairs they claimed my car needed!!! They were in excellent condition and nothing needed to be done. I'm speechless!!! Reputable no way!!! Never again will I ever take my car to them! To me this is fraud of the worst kind! Beware and take your car elsewhere!!!!