Reviews
I love my 2013 Ford Fusion SE
Thank you! Thank you! Thank you! Tom Sawyer you rock!!! You found the car that suited my needs even better than an SUV that I was considering. I thank you for your follow up with me and finding a car that I will embrace taking my boss and customers out in. I love my 2013 Ford Fusion SE. Although I came in with a pre approved blank check, when financing ran into snags you went to bat for me and got me a deal I could not only work with but live with. Thank you too Behzad Khan, you were gracious and helpful, funny too! I want to thank Tom's sales manager for working the numbers with Tom and Mr. Khan. Tom, you were absolutely correct when you called me and told me you found me the perfect car. I wish my sales reps were able to streamline the process and really assess the needs of the customer the way you did. I will highly recommend you, Tom Sawyer, and Autonation Ford Tustin to my sales reps, distributors and the technology customers I work with on a daily basis. If I could give you higher than 5 stars I would. I need more of your business cards so I can make sure that they call you directly. I was happy before when I came in September but I am ecstatic now. I am glad I found Autonation Ford on the internet and called you. Follow up is so important and you did with me without being too pushy. You let me know you were still looking to find a perfect car for me when I was ready to buy. I am posting a picture of my new car on my Facebook page and will be sure to let everyone know who I bought my new car from...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2014 Ford Transit Connect Passenger Van
From start to finish the whole process was a positive experience. I got a great vehicle at a very fair price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
great service and nice stuff. I bought a new mustang there, and the price is pretty good. I drive my car for three weeks and this car is really good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my brand new Ford Fusion!
Great car shopping experience! They had the color and price I was looking for in my car. I recommend this shopping here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had such a positive experience with us! We appreciate your recommendation of our location, and the staff here at AutoNation Ford Tustin look forward to further serving you in the future!
Amazing service
I was so impressed at how easy the people at Tustin auto mall made it for me to find my new car. As soon as I got there Mr farhan was so helpful and explained my choices that met my budget. I never once felt pressured into buying anything and I even took a week to look at more choices at other dealerships. They are hands down the best company I've has the pleasure of working with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We like their services :)
We really like their services. Robert and Tim patiently explained how our C Max energi worked to us. Colleen explained all details on the forms that I needed to sign. They are a good and professional team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Auto Nation Ford Tustin Ca
When I went to look for a new car I searched through the internet for great compact SUVs. After going to Hyundai, Subaru, Mazda and Ford, Ford had incredible service and was very efficient. They were straight up regarding payments and had a great method of discussing the lease.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service and Follow-Through
Great service and follow-through. Thanks Mario. We had bad experiences at two prior dealership and it was nice to see customer service still exists somewhere. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great transaction, easy purchase
I flew out from Fremont to Orange county to buy a used Prius they had on their lot. I negotiated a price over the phone, gave them a credit card to secure the vehicle, flew out the next day, the dealership picked me up in the car I was purchasing, I test drove it back to the dealership, they had all the paperwork ready. I signed and drove off within less than an hour. I would purchase a car from this dealership again any time Tom Sawyer was my sales rep and he was very helpful and extremely easy to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Super Experience!
I just bought a 2012 Ford Flex there and had an amazing experience. Mario was our salesman and was very low pressure and super informed. He was great. Bill in the Finance office was also great and explained things so easily. I would recommend this dealer to anyone looking for a new or used car. They were great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase