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AutoNation Ford Tustin

(1,810 reviews)
Visit AutoNation Ford Tustin
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2013 state dealer award
View 1 awards
2013 state dealer award
New (888) 435-1472 (888) 435-1472
Used (877) 806-7725 (877) 806-7725
Service (888) 849-0852 (888) 849-0852

Reviews

(1,810 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Tustin from DealerRater.

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Excelent Customer Service

It only took about 12 hours after my on line search for a new Mustang for a sales manager from Power Ford in Tustin to contact me. Eventhough I went to the dealer one day before my appointment, I was well received with respect. There was no pressure from the sales staff to SELL me a car. The service was highly professional from start to end. Frankly speaking, this was the only time in my new car buying experience that I really enjoyed the process and felt no pressure. I sincerely thank the staff of Power Ford in Tustin specially Mr. Bill Macdonald. Keep up the good work Power Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Initially I had contacted Kemick online and he was very...

Initially I had contacted Kemick online and he was very responsive and friendly. Once in the dealership I was assisted by Bim, and the overall process could not have been more painless. Would thoroughly recommend purchasing a vehicle at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Love my car!!

Our experience was fantastic; no pressure, amazing car, great deal...very happy customer :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best services I've ever received from any dealer ship....

Best services I've ever received from any dealer ship. They did not play any games. They were fast and got to the point I was only there for two hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My buying experience had never been so easy as it was at...

My buying experience had never been so easy as it was at Power Ford of Tustin. The team was more interested in helping to find the right vehicle instead of selling me in any available vehicle matching my budget. Helpful, courteous, understandable, patient and easy to deal with are the best way to describe any one involves in the transaction. Power Ford Tustin based upon my experience is one of the unique dealership anyone with no buying experience can go to buy a vehicle with no concern of being put together. I will recommend this dealership to anyone looking for a trusted car facility for a positive easiness buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service

I gave this rating because when I walked into that dealership I expected to have them pass the buck especially when the first sales person I was to deal with was busy and when he had introduced me to another sales person I thought to myself oh no here we go on this merry go round ride but it turned out great the salesman that helped me was with me through the whole deal even through the financing and when one could't find the solution and had to go to someone else you could see that they all work as a team there and that made me feel that even though what my credit score was they treated me like a million bucks there and I would reccomend this dealership to anyone of my family or friends because here you will be taken care of in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My whole experience with purchasing my new Fusion Hybrid...

My whole experience with purchasing my new Fusion Hybrid was smooth, end-to-end. When I submitted an online request for information and was contacted almost immediately. I set up an appointment and was greeted promptly on arrival. The employee I worked with (Terry Mohamadi)was very professional, took time explaining options for purchase versus lease. I felt no pressure at all to move toward any deal or vehicle I was not completely clear on and comfortable with. I got a fair amount for my trade-in, got the car I wanted at a price I could afford, with reasonable terms. I felt that I was being treated as a valued customer, and was establishing an ongoing relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Professional, with no High-Pressure Tactics

My whole experience with purchasing my new Fusion Hybrid was smooth, end-to-end. When I submitted an online request for information and was contacted almost immediately. I set up an appointment and was greeted promptly on arrival. The employee I worked with (Terry Mohamadi)was very professional, took time explaining options for purchase versus lease. I felt no pressure at all to move toward any deal or vehicle I was not completely clear on and comfortable with. I got a fair amount for my trade-in, got the car I wanted at a price I could afford, with reasonable terms. I felt that I was being treated as a valued customer, and was establishing an ongoing relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with all involved staff, especially my...

Great experience with all involved staff, especially my salesperson Terry MOhammad. Made me feel comfortable and worked with me to meet my needs. Followed up with phone call after purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great Dealership. Their cars have the right options. ...

Great Dealership. Their cars have the right options. This is because they order them the right way. Seriously! Great customer Service! Bill, the sales person was awesome. He wasn't pushy, yet he was there to make sure that we get the right car. The Sales manager, Michelle, helped put the right deal together. To be honest, it didn't take that long to get the right deal. Michelle was great! I will do business with them again and I recommend that you do as well.... Arman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.