Reviews
Write a reviewRobert Callahan
went to get new tires on, Chris always does a great job in making you feel important and gives wonderful service and suggestions service was quick and courteous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
cadillac owner
Service and service person were to my opinion superior in all aspects.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department
Chris was very helpful and a pleasure to talk too.very clean and comfortable waiting area.it has many amenities like different coffees and cookies as well as bottled water as well as popcorn
- Customer service 4.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steve. Thank you so much for your kind comments. We see that you provided us 3 stars rather than 5 and we pride ourselves on exceptional customer service every time. If there is anything we could have done better please do not hesitate to contact our General Manager, JJ Henthorne, at 941-751-6886.
XTS 2017 Cadillac
It was a pleasure purchasing a Cadillac from Jason Emmett and he was very accommodating and did everything in his power to make this experience a pleasant one. I would certainly recommend Jason to anyone wanting his expertise in Auto's. I appreciate his help in selecting my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
The service writer was excellent. I called for service and was given an appointment for the next day, and promised a loaner. When the repairs were finished, I was called. I returned to pick up my car and they had washed it. Great service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lu! Thank you so much for your kind words. We are thrilled our Service Dept. met all your needs. We look forward to working with you again!
Great service
Rotated the tires, changed the oil, and vacuumed the car; All in under an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary! Thanks for taking the time to leave us a 5-star review. We truly appreciate the feedback.
Review of Service at Sunset Cadillac
Excellent!!!!! I called for roadside assistance because I had a dead battery which was under warranty. Within a very short time the service man was there and related the battery quickly and expertly. He was professional, courteous, and informative. I was very pleased with the service I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charles! Thank you so much for your kind words as they are much appreciated. We are thrilled our roadside assistance program addressed all your needs and was able to get you back up and running in no time.
First time lease buyer, had a great experience.
My Wife and I had a great experience buying our new car. Matt Rode was very good at getting new owners in and acquainted with their new vehicle.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gary! Thank you so much for taking the time to leave us a 5-star review. We are thrilled we were able to provide an exceptional purchasing experience and will be sure to let Matt know of your kind words. Enjoy that new car and let us know if you need anything!
Awesome customer care
Excellent customer care and service on several issues. Could not duplicate AC problem that is intermittent but asked that I drive it in while it's doing IF it does it again. I'm good with that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Charlie! We appreciate and value the feedback. We hope you do not experience the A/C issue again but if you do we are here to help.
Service for XT5
it is always a good experience to get service from the dealer SUNSET
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words, Shada! They are much appreciated.