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Maplecrest Ford

(1,100 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Love this place and we love James even more 😊

Excellent customer service, just bought a vehicle for the second time from here this dealership. James is the best, he is very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jumped through hoops to find the perfect truck

The entire team at Maplecrest Ford is excellent. I had a very specific set of details that I wanted in my F150. The team went out of their way to find the perfect match. When I went to pick it up, it was a very smooth process. Financing paperwork was all in order and it took just a few minutes. James did a very nice job of explaining everything about the vehicle. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2018 Explorer experience

James is a consummate professional who goes that extra mile to get the car of your choice. He knows the Ford line and can speak to their inner workings where and when you have questions. The products are terrific and the folks behind him all work towards the common goal to get you what you're looking for. I have now purchased several cars through him and look forward to working with him and the dealership in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly staff, friendly service

Very fast and very smooth procedure. Helpful, friendly service. Great, positive attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ekrem, We're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for being one of our valued guests, we hope to see you again down the road! Take care and drive safe! Best wishes, Abriana Smith Sales Representative

Amazing Service

Olivia was so helpful and amazing to work with! She made our buying experience so easy. She found us a car to take home that day and had all the paperwork organized in a timely manner. My kids hugged her before we left, that’s how amazing she was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase 2019 Ford Edge ST

Absolutely great experience and no pressured buying with James. He took the time to really show us the various options and felt comfortable. Closing out only took 45 minutes and we were on our way. Absolutely love the car and love the service. It's not around the corner from where I live, but well worth the effort and time to have my cars looked after professionally. The sales team is also great and just an outstanding experience. Thanks James...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience!

I had a great experience at Maplecrest Ford of Mendham. James was a great guy, honest and sincere. Marie in financing was really nice and helpful and had everything ready to go at my pickup appointment James also gave me a detailed instruction about exterior and interior operational features of the vehicle. The car was detailed perfectly. Overall 5 Stars for all the people at Maplecrest Ford of Mendham!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always a pleasure!

When you think of the words "easy" "fast" or "smooth" they are not normally associated with the car buying process but when you go to Maplecrest Ford and deal with Charles Countryman, that is the experience you will have. This is now the second vehicle we have purchased from Charles and it was just as we remembered. The process was quick and painless! He is honest and helpful with every aspect. He really does make the process enjoyable by allowing us as the customer to feel comfortable from start to finish. The vehicles we purchased are great trucks and I know that we will be taking that hour drive once again to purchase from Charles. Always a pleasure dealing with Charles and the rest of the staff at Maplecrest Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thanks for a great car buying experience!

From the moment we entered the dealership, we were impressed with the professionalism and friendliness of the staff, as well as the cleanliness of the building. Our four-year-old grandson was with us, so we were worried that the time it would take for us to buy our Ford Edge ST would take its toll on him. It was the exact opposite; he was given a choice of a toy car to keep and was able to play with several others at "his own desk." Olivia was great! She was knowledgeable with the car and helped us set up some of the new technology, which saved us a lot of time later. The whole process was very smooth. The service department did a great job prepping the car for us to take home. We weren't pressured into making any decisions we weren't comfortable with. We would recommend Maplecrest Ford to anyone looking for a car and ask for Olivia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great

Very professional, was able to help me get into the car i wanted for the price i wanted. Would recommend if someone else wanted a great car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.