Reviews
When I got there I was a little late because, I lost my
When I got there I was a little late because, I lost my husband and buried him on Saturday. They was very understanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cinderella, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No car wash.
No car wash. Oil change and tire rotation, $113. Not cheap but ok. Still trying to sell me services I don?t want due to cost. Just do what I request. Received a text from dealership employee while waiting for my car, wanting to chat with me while I waited. Nothing to chat with a salesman about, while I waited. Intrusive and inappropriate.
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 328-2886 when you have a chance. Thank you, and we look forward to hearing from you.
Extremely expensive.
Extremely expensive. They charge by standard labor time regardless of how long it takes. Example they charged 12 hours labor for individual tasks that overlapped which resulted in only 6 hours of clock time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, Our dealership follows the same pricing structure that virtually all automotive facilities use regarding flat rate vs actual hours. In many cases, it can take a technician LONGER than what is charged on flat rate hours but the customer isn’t expected to pay the extra. We are always willing to work with customers on pricing and treat each situation independently. If you would care to discuss feel free to contact me at 803-328-2886 ext 2208. Thank you, Dan Hinic General Manager dhinic@toyotarockhill.com
Great and friendly service from Tim.
Great and friendly service from Tim. Will be bringing my car back again for sure.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
My service writer was Fox and he was able to get my
My service writer was Fox and he was able to get my second key delivered to me as well as taking care of the 5000 mile inspections in a timely matter
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Jerry was so nice and personable and made buying a new
Jerry was so nice and personable and made buying a new car very easy and hassle free.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My son?
My son?s car got an oil change and I am looking for a car. The have a lot of newer cars ? but not many older models 2014-2016. Their service is good, their prices for their cars not so much.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Latrina Colette, Thank you for your feedback regarding our service department. If you would like to reach out to me at 803-328-2886 extension 2208, I would be more than happy to help you find vehicles that meet your needs. We receive new vehicles every day, so while we may not have something availab le today, we will likely have more options tomorrow based on our incoming inventory. Dan Hinic General Manager dhinic@toyotarockhill.com
My favorite local Toyota dealership.
My favorite local Toyota dealership. Willing to work with me better than the others closer to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Carla, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly and highly competent employees!
Friendly and highly competent employees! Beautiful facility with clean restrooms and waiting lounge. Free hot drinks and vending machine available.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bob, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
I bought my Rav4 from this dealership and have taken it
I bought my Rav4 from this dealership and have taken it there for service since I purchased it. Today I went in for a maintenance check. up. Service was prompt even though the Service Department was very busy. The service associate to whom I was assigned, Stephen/Pat All, was amazing! I appreciated his attention to detail; friendly manner; and his knowledge. I highly recommend him for any of your future service needs at Rock Hill Toyota. Thank you, Mr. All!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!