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Bourne's Auto Center

(5,078 reviews)
Visit Bourne's Auto Center
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 16 awards
2024 state dealer award 2023 state dealer award 2020 state dealer award 2018 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(508) 219-4522 (508) 219-4522

Reviews

(5,078 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bourne's Auto Center from DealerRater.

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2016 Escalade

I recently traded in my 2012 Range Rover Sport for a 2016 Cadillac Escalade. Although, I had to wait a couple times in between steps in the buying process, Sue went out of her way to make sure I was comfortable and kept me in the loop the entire time. I would highly recommend visiting Bourne's when you are going to make your next car purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Made buying a new car easy

Jose Garcia was great to work with, got me the keys to a few different Q50s to test drive, made buying a car simple and stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome service

Mario did an excellent job, the service was second to none. I would highly recommend Bourne’s to anyone looking for a great used car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Q50 infinit

Made a few visits to this dealer before I actually purchased the Q. I have to say. Everytime I went no hassle at all. Always the best customer service. If you need a any help with finding the right vehicle Sue is my recommendation. And ask for Carlos through the process. He’s amazing with numbers and will get it done without any kinks! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great ,Professional and Friendly People ( Tori Gourdin )!!!

After looking for a car since Cristmas ( we went to: Toyota Nashua, Subaru and kelly Nissan ) we found our Cristmas gift on february with this Dealer, Tori Gourdin was the representative taking care of us, She was the most proffesional, sincere and friendly person that we have meet. Tori Value our time and money all the way from beginnign to the end of this process..:-) On finnance Carlos Machado was hellpfull as well THANK YOU GUYS!!!! Ps/ The dealer needs to get a better waithing area( lounge ) with more snacks diferents drinks and please different channel on the Tv ( my kids did not like to wach 3 long hours of basketball )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We understand there are many choices when it comes to purchasing a vehicle and we are honored to have earned your business. Tori and Carlos appreciate your recognition and I can assure you it was their pleasure assisting you with your purchase. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Dealer response

Awesome! Let us know what we can do to assist! Michael Kelley General Manager

Consumer response

Almost a year pass by, and guess what???? We are Getting ready for a second car from Bournes dealer........ our first and Hopefully last option to buy our second car...:-)

"Friendly and very helpful"

I found the dealership very professional. The employees we worked with were very knowledgeable, helpful and friendly. Sue was very personable and quick to give answers to any and all questions we had. Would be quick to recommend Bourne's Auto Center.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

I had a great experience at Bournes, Ashleigh from reception referred my family to come in to look at cars, I was set up with Tori in sales and Shawn in finance and they were both great & I left in my new Audi, I would definitely recommend anyone to come to Bournes and ask for Tori!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! We are thrilled Tori and Shawn were able to provide you with an amazing buying experience. We hope you are loving your Audi and if we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Great experience and friendly staff

Tori was very nice and helped me every step of the way. I had a bad experience with another dealship before this one and this experience here was definitely worth it. Thank you to the Bourne staff for taking great care of me and my family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Looking great! We are thrilled you were able to find a vehicle that fit your families needs! We appreciate your 5 star rating and amazingly kind words. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Easy, stress free

Buying a car can be a hit or miss experience, I have dealt with terrible car salesman in the past and made sure my next purchase was somewhere that had a very high rating in customer service. Bourne’s Auto lived up to their reputation with a 5/5 in customer service. They do not pressure you, answer any questions you might have, and are accommodating. They also have a great selection of vehicles to choose from. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

"Easy and Stress Free" is exactly what every customer should expect from our amazing team! It was a pleasure assisting you with your purchase and we greatly appreciate your high recommendation. If you have any questions or concerns please do not hesitate to contact us. Thank you for your business. Michael Kelley General Manager

Car Buying Made Fun!

I was very impressed by Bourne Auto overall. I dealt with Greg Cummings and George for securing the Financing aspect. Greg was the ultimate professional and fantastic to deal with. He was very patient and if not sure of a question he was quick to follow up and provide the correct answer. He is a great example of Bourne Auto. I have been to Bourne a few times and never made a purchase, this time it was an easy decision. On the Finance side of my purchase I dealt with George Mead, another great example of why Bourne Auto is successful. He was very good to deal with and made the process seamless. I have already made recommendations with regards to Bourne Auto siting both Greg and George. What is generally a painful process was made very pleasant. Mike Scurti

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.