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Bourne's Auto Center

(5,117 reviews)
Visit Bourne's Auto Center
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 16 awards
2024 state dealer award 2023 state dealer award 2020 state dealer award 2018 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(508) 219-4522 (508) 219-4522

Reviews

(5,117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bourne's Auto Center from DealerRater.

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.•:*¨¨*:•.5.•:*¨¨*:•.STARS.•:*¨¨*:•.PERFECT.•:*¨¨*:•.THANKS!

I purchased a 2008 Honda CRV from Bourne's Auto Center in the middle of the monumental winter we just experienced. I test-drove after the first BIG storm and had the car purchased by sundown! A pleasant all-around experience was had. Especially courteous was Shawn Saunders and Seng Pell with their no-pressure approach and professionalism. I am very happy in my Honda, cruisin' about town, and even more pleased with the service received from Bourne's Auto Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

WOW! Thank you for your 5 star review! You definitely have to teach us how to make those cool stars! It was a pleasure assisting you with your Honda purchase. Thank you for your kind words about Shawn and Seng, they are loyal professionals and we are fortunate to have them as employees. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Great Experience!

I purchased a 2012 Infiniti from Bourne's Auto recently. I dealt with Shawn Saunders and Andrew Gesner. They made my car buying experience a pleasure. They were both very professional and friendly, and didn't make me feel like just a number. Thanks for a great experience, and I love my new car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your 5 star review! It was a pleasure assisting you with the purchase of your 2012 Infiniti. Shawn and Andy truly appreciate your kind words. We are thrilled you love the Infiniti. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

My Purchase

I purchased my 2010 Ford Escape from Bourne, a few weeks ago. I have nothing but great things to say about my experience. I mainly dealt with Shawn Weir. He was super efficient with helping me with my purchase and explaining the features of my new-to-me vehicle. A+ all around guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are honored to have earned a 5 stare review and an A+ from you! Shawn is a dedicated professional and has been with our team for close to two years, we are fortunate to have him! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Great experience

Dealing with David and the rest of the staff was by far the easiest car buying experience i have had. At no time did i feel pressured or coerced into my choice, i was simply allowed to drive the car i wanted which you cant do at just an ordinary dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for taking the time to review your experience. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Easy,Comfortable,Friendly and a totaly relaxing experience

I'm 76 years old and have bought many cars over the years but never in such a comfortable atmosphere.. Shawn Weir's professionalism and relaxing manner made it an easy task to purchase the car I wanted,without a sales pitch or the slightest inkling of pressure !!! It was a pleasure talking,golf with .Carlos Machado in Finance who was spot on with his advice and suggestions. !!!! I wish I had known of these people a lot sooner Thanks Again Sam G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Sam! We truly appreciate your business and your kind words. Anytime you want to talk golf there are plenty of interested people here! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

David's Ultimate Altima Experience

I walk into the dealership and I'm approached by a calm, cool, and non-pressuring David Pair (Sales Staff) who greets me kindly and asks about which vehicle I was interested in. I informed him about the Nissan I had saw online and in a couple of minutes it is up front and waiting for me to test drive it, by myself which I really appreciated. When I get back, Mr. Pair asks if I am still interested and I inform him that I am. He tells me to take another test for confirmation. I come back and inform him my credit situation isn't the best and he said he would still try and make something happen, which he did. I am currently driving in my new-used car about two days after test driving. Thank you David Pair, David Olson and Bourne's Auto Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for awarding us with 5 stars! Dave and Dave have been with us for a very long time and they are consummate professionals. We are thrilled that you enjoyed our "No Hassle" pricing and customer service commitment which includes driving the vehicle by yourself. That is a very important part of our process that really allows the customer to feel comfortable throughout the transaction. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

No pressure purchase

Matt, Shawn and Carlos were absolutely the Best! I have been in Hospitality business for 21 years and their proffessionalism, customer service and above all no pressure purchase were top notch! keep up a great work Thank you! Norbert G

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks Norbert! We are thrilled that you thought our team was top notch especially considering your experience in the hospitality business. We truly appreciate your business and for taking the time to write these kind words about our staff. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Great service

Matt, Carlos and Shawn were very friendly They provided outstanding customer service! I never felt pressured which I appreciate a lot. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No need to shop anywhere else

This is the third car we purchased at Bourne's and from Dave Pair. We drove three cars and Dave would have brought us 15 if we wanted. No pressure sales. Andrew in finance was a pleasure to work with - very professional and worked to get us the beat rate. I am sure we will buy our next car from Bourne's and ask for Dave. Our prior purchases were great cars and great value. Although I knew we would buy from Bourne's - I still searched the internet and comparison shopped for three weeks before buying again at Bourne's. No one else comes close on price, quality of vehicles and ease of purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and your incredibly kind words. We are thrilled that you enjoy our "No Hassle" pricing and customer service commitment. We look forward to assisting you with your next purchase. If you have any questions or concerns please don't hesitate to contact us. Thanks Again, Michael Kelley General Manager

The Ultimate Altima Experience

I walk into the dealership and I'm approached by a calm, cool, and non-pressuring David Pair (Sales Staff) who greets me kindly and asks about which vehicle I was interested in. I informed him about the Nissan I had saw online and in a couple of minutes it is up front and waiting for me to test drive it, by myself which I really appreciated. When I get back, Mr. Pair asks if I am still interested and I inform him that I am. He tells me to take another test for confirmation. I come back and inform him my credit situation isn't the best and he said he would still try and make something happen, which he did. I am currently driving in my new-used car about two days after test driving. Thank you David Pair, David Olson and Bourne's Auto Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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