Reviews
great experience
had a great experience very professional courteous very knowledgeable the whole experience was well worth the time and I would recommend it to anyone,top notch dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star review! We truly appreciate your business and your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Another successful Bourne's experience
My family has bought many cars from Bournes Auto. After our first buying experience many years ago with Mike Kelly we have never gone anywhere else for sales or service. They are great to work with during every aspect of every sale or service visit. We have encountered honesty, patience, professionalism, and no pressure. All of our sales have been through Mike Kelly over the years, who we have returned to time and time again due to the way we were treated. This time we worked with John Benner. He provided another simple, professional, easy buying experience. John was very patient, kind, accommodating and helped us to drive our new car home the day we bought it. We were once again pleased with our experience at Bourne's.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It has been a pleasure assisting you and your family over the years. Our business has grown tremendously but we are still striving to provide the same "simple, professional, easy buying experience." Loyal customers like you are the backbone of our company and we are honored that you have such kind words to say about our operation. If you need anything...you know where to find us. Thanks Again, Michael Kelley General Manager
Great Experience/ people
Its a really welcoming enviroment where their employees really do try there best to assist you in any way they can. After hearing my car was out of commission preventing me from going into work John Benner and Carlos Machado went above and beyond to help ease me through the process. The process took two days and I was back on the road with a beautiful new Mazda 6. John helped me find the right car and Carlos found the best deal for me to get it in the financed and on the road. I Recommend this dealership to anyone who is looking for a trustworthy dealership where they treat you like one of their own.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your kind words about our staff. We are honored to have earned your business and happy to assist you through the process. Your recommendation is very important to us and we look forward to providing those customers with the same "No Hassle" experience. Thanks Again, Michael Kelley General Manager
Purchase a car
I purchased a 2009 Nisan Altima here today. The price was fair and the people working there were friendly, My salesman Mario was great! He helped me through a speedy transaction. I highly recommend them. Marc N.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure assisting you with your Nissan Altima purchase. We are thrilled that our "No Hassle" pricing and customer service commitment was able to deliver your car to you in a "speedy" manner. Your recommendation is the highest measure of customer satisfaction and we look forward to providing those customers with the same experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Overall Experience.
Mike Clark and Mario Lee were excellent to deal with, at Bourne's. Very accommodating and professional. Within the last month, I purchased a Car and was serviced and I am very satisfied with the overall service that Bourne's has to offer.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business! It was a pleasure assisting you. Thank you for your patience with the service issue we had to iron out. As a result of your previous review we were able to implement a system to insure that does not happen again. That is the exact reason we are partnered with DealerRater to continue to improve our operation and continue our commitment to customer service. If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Satisfaction
Everyone involved in the process of car buying experience was extremely helpful to us. They understood our needs and limitations and applied no pressure on us. I would recommend Bourne auto sales to anybody.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for awarding us with a 5 star review. We truly appreciate your business and it was a pleasure assisting you. We are honored to have earned your recommendation and we look forward to providing the same "No Hassle" experience to those customers. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent Experience!
I purchased a 2012 Infiniti from Bourne's Auto recently. I dealt with Shawn Saunders and Andrew Gesner. They made my car buying experience a pleasure. They were both very professional and friendly, and didn't make me feel like just a number. Thanks for a great experience, and I love my new car!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very good customer service
Seng was very professional and was able to help us into our latest car a 2006 infiniti. He was able to answer all questions that we had. Will definitely be back to replace our other car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to review your experience at Bourne's. It was a pleasure assisting you with the purchase of your Infiiniti. Seng appreciates your kind words and we are fortunate to have him. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great no pressure experience!
I purchased two cars from Bourne and both times was a great, no pressure experience. I dealt with David Pair in sales and Andrew Gesner in Finance, both very professional and helpful! I won't shop anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your repeat business and for taking the time to review your experience. Thank you for your kind words about David and Andrew, we are fortunate to have them. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great experience
Great experience! David Pair was a big help, Friendly service no hassle shopping. They made everything easy and painless smooth process to purchase great used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star review and your business! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager