Reviews
Good experience
Good price - haggle not necessary, accomadating doing minor fixes. In and out. Polite salesman, quick turn out in 2 days vehicle was ready for pick up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are honored that your experience was worthy of a 5 star review! We truly appreciate your business and that we were able to do some minor fixes to get you the vehicle that best fit your needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Terrible Experience.
Went to look at 2009 Rav4 with a "clean" Carfax. Got there the vehicle had two damaged areas on it. Salesman states, Oh, that must've just happened. Ya, right, with rust on it. Oh we can fix that in 45 minutes. Panel with a deep dent and a crease in it. I can only imagine what kind of job they would do in "45 minutes". TOTAL waste of my time. Poor parking there as well, nowhere to park on lot. Also traffic so thick nowhere to really take it for a test drive safely. Listing vehicles with damage as "clean" autos. I'll never go back there again. Try elsewhere folks.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to hear about your experience and it is regrettable that you were unable to find a car that fit your needs. Please contact me directly as I would like to hear more about your experience. It is reviews like this that help us to improve our customer experience. Michael Kelley General Manager 508-230-2903
Bourne's Auto Center
I recently bought my Nissan Altima at Bourne's through David, and had a great experience! I had looked at lots of Altimas online, but everything I found was out of my price range, had too many miles, or was older than I had wanted. This Altima had all the features that I wanted (sunroof, heated seats, leather interior), low mileage, and was within my price range. I was unable to find anything else online that gave me what I wanted at a price I could afford. Every other car comparable to this one was more expensive, so I was very happy to find this car. David helped make this a great experience, as well! He has been professional, friendly, and has answered all of my questions. He was able to take an owner's manual out of another Altima for me to have, since my car did not have one in it. He has also communicated with me in a timely, efficient manner through phone calls and emails. I was also appreciative that Bourne's had offered to touch up the paint on my car. The front bumper was a little scuffed, the rear bumper had a little paint coming off, and one of the side mirrors was not painted. I did not even notice any of these things, but they offered to touch up all of this paint for me for free. I am also so appreciative that they were able to get me financing. Bourne's works closely with many banks and was able to get me financing, even with my limited credit history and low income (I am a student). I literally could not be happier with my new car, and would definitely recommend Bourne's and David!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review of your experience! We are thrilled that we were able to earn your business and your recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
No Hassle
After the pain of going to many car dealerships, I came upon Bourne's. No hassle, no stress, no bs. Everyone was very nice, pretty much picked out a car in minutes, happy with the price. Came back two days later and purchased the car. Car could have been detailed a little better but if that's all I can find wrong that's darn good! I will be a return customer for sure. Thanks again Seng, John and Andrew! Carol Dalton Gay
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review your experience at Bourne's. We are thrilled that you chose Bourne's Auto Center for your pre-owned vehicle purchase. The "No Hassle" experience you described is exactly what we expect from our team. As for the detail, if you would like to bring the vehicle back to us, we will have our reconditioning team re-detail the car free of charge. Please contact me directly if you would like to set this up. Thanks Again for your business. Michael Kelley General Manager (508)230-5885
Amazing price, amazing service, and trustworthy warranty!
I recently purchased a 2010 SAAB 9-5 Aero from Bourn's through David. I can't say enough nice things about the experience. Bourn's (David) fixed everything I pointed out. The car itself delivers the best driving experience I've ever had. It's smooth and powerful, yet has pleasing handling in the twistiest. It's hard to believe I purchased this car at such a low price! When the car refused to start a few days later, I started my own diagnosis and figured the car drains the battery even after being turned off. My first thought was that I'm screwed and Bourn's will not fix it. But the technician at Bourn's listened to my story about the battery drainage and did a very thorough analysis of the problem and came back with the results that It is normal for this car to draw a few amps from the battery for a few minutes, but then it goes to sleep and the will not drain the battery in sleep mode. Although I was a bit suspicious at the beginning, but upon further research, I learned that the technician was absolutely right about the issue. A new battery was installed free of charge. What can I say... Amazing price, amazing service, and trustworthy warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thorough review! We truly appreciate your business and we are glad we were able to address and correct your concerns. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Amazing price, amazing service!
Amazing price, amazing service, and trustworthy warranty! I recently purchased a 2010 SAAB 9-5 Aero from Bourn's through David. I can't say enough nice things about the experience. Bourn's (David) fixed everything I pointed out. The car itself delivers the best driving experience I've ever had. It's smooth and powerful, yet has pleasing handling in the twistiest. It's hard to believe I purchased this car at such a low price! When the car refused to start a few days later, I started my own diagnosis and figured the car drains the battery even after being turned off. My first thought was that I'm screwed and Bourn's will not fix it. But the technician at Bourn's listened to my story about the battery drainage and did a very thorough analysis of the problem and came back with the results that It is normal for this car to draw a few amps from the battery for a few minutes, but then it goes to sleep and the will not drain the battery in sleep mode. Although I was a bit suspicious at the beginning, but upon further research, I learned that the technician was absolutely right about the issue. A new battery was installed free of charge. What can I say... Amazing price, amazing service, and trustworthy warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your thorough review of your experience at our dealership. We truly appreciate your business and we were happy to assist with your battery issue. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Very satisfied
Friendly people, quick service, excellent product at a very fair price with I pressure to but. Knowledgable and answered all questions with no bulk sh*t. Highly recommended
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review! We appreciate your business and your high recommendations. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great experience. Could not have been easier!
Bourne was so easy to deal with and has a great selection! I would (and have!) recommended them whole-heartedly. I loved the "no pressure" philosophy!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review your experience at our dealeship. We truly appreciate your business and are happy your enjoyed our no pressure atmosphere. It was a pleasure assisting you with your pre-owned vehicle purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Bad experience corrected by great customer service
I purchased my first car from Bourne and it was not what I expected. There were a few hiccups along the way but I am glad to say they took the time and went the extra mile to make the situation right and for this I am grateful. I went to them for their wide selection of vehicles and great pricing and after all the "speed bumps", I have the car I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I sincerely apologize for your experience, this is not the experience we expect from our team. As a result of this review, I was able to contact you directly and address your outstanding issues. We are part of the DealerRater Certified program for this very reason, to address and rectify any customer issues. If you have any further questions or concerns please contact me directly. Michael Kelley General Manager
Good deal
I was very satisfied with my experience at Bourne's. I got a great deal and wasn't pressured into adding anything extra. I would recommend David as a salesperson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review of your experience. We are honored that you choose us for your pre-owned vehicle purchase. David certainly appreciates your recommendation and we are thrilled you enjoyed our "No Hassle" pricing and sales philosophy. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager