Reviews
Had an excellent experience working with Kent.
Had an excellent experience working with Kent. Purchased a 2014 Jetta from Better Way and he went above and beyond in getting me the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to A Better Way Wholesale Autos. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new Jetta!
Straight up scam
I had a trade to offer 2011 2500HD LT Silverado it has high mileage 228000 and the Kelly Blue Book in its condition was $5000.00 trade in value these morons offered me $1000.00 for it. The 3 vehicles I drove an hour and a half for weren't even on the lot anymore they were sold 4 days before even when I contacted them asking if they were still available the day before I went and the sales person said Yes.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Filthy vehicle
When I want to go pick up my vehicle all of the stickers were still on my S UV there was dust all over the dashboard and muttered on the carpet it was not clean and I was not happy
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Horrible Place
Bought a Nissan Altima after 2 months the car started to break down. Bought it back to them like 3 times and they haven’t fixed anything
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jose, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Liam, my salesman, went above and beyond.
Liam, my salesman, went above and beyond. You have to remember that this place specializes in selling vehicles to the consumer for the lowest price possible. Any, and all issues are disclosed beforehand, and when the car is delivered, they still give you a spit shine polish and the detailing of the vehicle. The dealership is located in an industrial Park, a non-traditional setting, again to cut costs they pass on to consumers. Sales are no haggle, but then you already know what it is you were going to pay upfront with no guessing games. You can always buy an extended warranty if you are worried about the longevity of these vehicles. A place like this can’t be that bad with hundreds of people packing in there every week. I don’t think it’s for everybody and for all situations but if you are in a pinch looking for a low priced vehicle, this is a place you should keep in mind. Drove over 2 1/2 hours to buy a car here& would do again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Liam and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Stay away!!!
I went here to look at a mustang the car look beautiful on the website for a good price but I remember what my mom use to always say if it looks to good to be true it usually is against my better judgment I went to try and buy it when I arrived from the minute I step foot in there i started having second thoughts this place is a zoo loud and people everywhere phone’s constantly ringing no one picking it up waiting 20mins to see a sale person I told him I wanted to the mustang he seem irritated at me for asking that and told me he not gonna let me see the car until I put a down payment now I purchased plenty of cars and was never told that so I told him why would I put a down payment on a car I never saw or test drove and he Said that how they do it here and I won’t be able to see no cars until I put a down payment because they only deal with serious buyers lmao even my wife was looking at me like is this guy serious we walk out the door left and after reading these reviews we seriously dodged a bullet stay away please they are shady
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Ty, we'd love to address your concerns in detail.
STAY AWAY FROM THIS PLACE
STAY FAR FAR AWAY!!! I have no idea how they stay in business, when the whole experience from start is horrible. I went to test drive a car, was told I could only go around the corner, at which point the car shut off. YES it shut off on the test drive. Wait that's not all once the gas was delivered the battery had to be jumped as well because it died also. BUT WAIT THERE IS MORE. I asked to be shown different cars after considering the experience and haven't heard back from sales.. AND UNFORTUNATELY THERE IS MORE!!!! since the sales person I dealt with hasnt been in contact with me I called to check inventory on other cars I thought might be a good fit and was told I could "just come down" and do that. As if asking a sales rep to check inventory on a vehicle in a dealership was asking way too much. STAY FAR FAR AWAY!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
A negative experience
I'm a very reasonable man in I never write reviews negative if I can help it but this place must be the worst car dealer in America their sales Personnel fight each other for a sale they lie and tell you there's no supervisor you could speak to and also if you give them a deposit you cannot get it back if you don't want the car please stay away from this place it is the worst car dealer in America in my experience you'll regret going there believe me
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Bob, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
I don't recommend this place I buy 2013 ford escape from
I don't recommend this place I buy 2013 ford escape from there after one week the car starts making some noise the turbo charge is broken the transmission fluid is leaking in 2 months I bring the car 4 times and never get fixed the place is not good don't buy cars from there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
DO NOT recommend this dealer at all!
DO NOT recommend this dealer at all!! Not happy with the sales and service. Should have trusted my instinct as soon as I walked in the door. Unprofessional, not thorough, and would not let us cancel after day 2 and refused to give us back our deposit stating the problem with DMV website was “Not their fault so we cannot cancel!!”. No review of car before my daughter drove it off, no 2nd key given and NOW THE CHECK ENGINE LIGHT IS ON! Steer clear of this place, not worth it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about this matter and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.