Reviews
Grateful
Very hectic with a long wait (2 days) to purchase a vehicle due to the high number of sales - car was not cleaned upon delivery and they did not fill the tank with gas.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Awesomeee sales man
They were awesome right when I walked in. They answered all of my phone calls and any questions I had and I had a lot. So overall they were just great and they keeped going until I found the car i want and I couldn't be happier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No contact
Sent to information requests on a 2004 Frontier (several) on different car shopping web sites, did not hear back from any to let me know if the vehicle was even in stock, let alone to find out more info on truck, had money to spend, needed to replace vehicle, had to go elsewhere
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. A Better Way Wholesale Autos Team
Quick
Quick and Easy! I came in on Friday and got the car on Saturday! They have a nice selection of cars! Also, the customer service was great, very nice people who work there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Very good
My husband and I dealt with Kile Cody and we were very impressed. He was very professional and his customer service was very good. He was very informative about the cars . We test drove quite a few cars that we were interested it... But in the end we decided to go with what we thought was best and we are pleased .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast and Easy
We went in Monday night with our eye on one car. It ended up being financed by someone, but Kile made our experience great by finding the same exat car, a year newer and 1,000$ cheaper! We took it home Thursday! Thank you Kile, we will be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Quick and convenient
Searched their website for vehicles in my price range, then went in with a list and test drove these vehicles. Found one which I liked and rode out with it the same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst Experience in my Life
I filled out the online application and had about 10 cars picked out I was already to go and see and then buy one. Well after about 4 days I heard no reply on the application so I called Miriam who handles the online applications. I called for almost another 2 days to see how much I was approved for. I spoke with Miriam finally. She said she would run my credit and get right back to me. A day later still no reply. I called up looking for her once again and the dealership staff who picks up the phone were so so rude each and every time I called. They even gave me her cell and no answer and no voice-mail. I must have called at least 6 times and they tried to track Miriam down at the dealership. No success. So I finally said to the gentleman who answered the phone that I have been given the runaround for almost a week now. If Miriam can't even take the time to follow up with me and everyones extremely poor customer service skills. Why would I even want to buy anything from there dealership. He told me to come in and look at a vehicle and then they will let me know. Miriam who runs the credit told me the complete opposite. She told me once the credit is run, she will let me know what I am qualified for and I then would start looking for a car. I explained this to the gentleman on the phone and he said he could care less if I buy there. I said to him I can see now why every one of the online reviews that were given were on average of 1 star. What a shame. He said he was the largest dealership in CT and they sell over 400 cars a week and they do need my business. Who says such things. How super insulting.I am a professional business man and I am in sales and I am never had such a horrible experience in all life. Please read other reviews they say the same thing. I will have to buy elsewhere and Please Stay Clear of doing any business here. Unless you want to go through the same thing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Tom, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. A Better Way Wholesale Autos Team
Very long day but I'm happy
My mother and I went in to test drive a Ford Fusion. From the moment we stepped in till we drove off with our new car, Jeremy was great! He was helpful, professional and friendly. He made sure to help us from start to finish, even with how busy it was! We would recommend him! PS: this is the 3rd car we've bought from him! My mom and dad have also bought cars from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Very good
Excellent service we recommend to all my friends and family members got to a better way to buy a car really good price and good service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car