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AutoNation Toyota Thornton Road

(2,211 reviews)
Visit AutoNation Toyota Thornton Road
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–6:00pm
New (877) 803-9561 (877) 803-9561
Used (888) 449-6904 (888) 449-6904
Service (888) 761-2174 (888) 761-2174

Reviews

(2,211 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota Thornton Road from DealerRater.

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Horrid customer service

My experience at AutoNation Toyota Thornton Road, Lithia Springs Georgia was horrid. The customer representative who failed at helping me name was COCO. This explains a lot. I was in a accident at no fault of my own in which my car was appraised at a total loss/ un safe. So I settled with my insurance coverage because I have full-coverage and the at fault driver decide to do hit and run. After explaining this to COCO she decided to continue to attempt to victimize and oppress me by not allowing me to have choices of cars within my realm of reality to choose form which I may have been willing to allow a credit check for. COCO showed me a few options of cars to choose from that I did not want to put my name on; the prices ranged from $5000 to $8000 with additional thousand dollar dealers fee for used Toyota Camry, and corolla with well over 200,000 miles. I was degraded when they ran my credit without showing me additional cars which they fabricated they had at other auto Nations in the area, that may have been reasonably priced. RIP OFF

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We deeply apologize for your negative experience at AutoNation Toyota Scion Thornton Road. We would like you to contact our General Manager at (770) 674-6082 to discuss the next steps needed to resolve this issue to your satisfaction. We hope to hear from you soon.

Enjoyable Car Purchase

We absolutely loved our experience with AutoNation Toyota on Thornton Road. Before Iain we even walked into the building we were greeted by a friendly salesman, Mr. William Boyce. My wife and I just dropped in for me to look at the 2015 Prius which William showed us the available models and the features and operation of the Hybrid system, after the wife made her choice William and the General Manager Brad Thornton went out of their way to give us a great deal and send us on our way with our new Prius. Thanks William it was a pleasure and Thanks Brad for your help. Denny Stamps

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Give them a try

I had done my fair share of research and new what I should expect to pay and what I should expect for my trade in. My research included the possibility of purchasing an off rental or off lease vehicle. I started out by going to a different dealer. The first dealer gave me an offer of MSRP plus fees and almost nothing for my trade. I was offended, so I countered with an offer I knew they could never meet and hopefully offended them in return. I then sent out internet requests to several dealers asking for my "out the door" price. AutoNation was by far the best initial price offered. I proceed to go out and visit my sales person, Ishmael Cross, to see if we could work out a deal. I was offered a fair price for my trade and before the day was done, I left with a new 2015 Corolla LE. I have purchased numerous cars and have to say this was one of the best experiences in purchasing a new car. The atmosphere was friendly, the transaction proceeded quickly and the closing with Will Payne was effortless. I will say in closing, if you are in the market for a vehicle, you should most definitely give AutoNation a chance to win your business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Toyota Venza

The service provided by the salesmen were great, I have no complaints. The vehicle meets my needs I just need to get a trunk cargo mat. So if you purchase this car just make sure you get a mat. Thi way all of your things in the trunk won't slide all over the place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Loyal Customer

My name is Sabrina Raindrop and my car buying experience has been exceptional. Consequently, I have purchased three Toyota Camrys from AutoNation Toyota on Thornton Rd and would not think of going anywhere else to purchase a car. The vehicles are reliable and the sales team is the best. Ismael Cross recently sold me a 2015 Camry and Winston sold me a 2012 and a 2013 Camry. I have upgraded each year because of design and functionality and am quite elated with the buying experience. Thank you AutoNation Toyota on Thornton Rd. You rock!!! From a loyal customer for life. Sabrina Raindrop

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience!!!

I recently purchased a new Camry at AutoNation Toyota and the experience was exceptional. My salesperson Ishmael Cross was very knowledgeable and polite and the finance director Tim Hackney was very personable and provided excellent service. I would definitely recommend this dealership to all my friends and family. Great Experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Low class internet sales team

I inquired about a vehicle online. They called several times. About a month later, today, they checked back with me. I politely said I had already purchased one and was no longer in the market, and CLICK, hung up on me!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Scion Thornton Road. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues, as this is not how we intend to do business. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.

A real pleasure

What a fantastic buying experience! I'm not normally very complementary about car dealerships, but this was a real exception. My salesperson, Saad Bajwa, was friendly, courteous, and insanely knowledgeable about Toyotas. I was not pressured AT ALL, and they agreed to the price I was willing to pay. I'm very happy to have found AutoNation, and will definitely stop here first next time I need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2015 Corolla

My experience at AutoNation Toyota Thorton Road was exceptional. My salesperson Elias was thorough and knowledgeable. He answered all of my concerns & desires for the vehicle I wanted. Ramonne, the manger was also very accommodating to my needs. I got the car I wanted, at the price I could afford. Thanks guys, you are AWESOME!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A blessing!!!

I was referred to AutoNation Toyota by a colleague of mine as I was experiencing vehicle issues. I was at work when I received a phone call from Melvin, one of the sales representatives. He was friendly, uplifting and ready to assist me despite challenges to include credit related concerns. Melvin and his team worked diligently to find a solution to my issue and in a week, I had my new 2015 Toyota Corolla LE. Throughout that time, Melvin kept me posted on the status of lender discussions and he responded quickly to all of my questions. I am so grateful!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new 2015 Toyota Corolla LE! We are happy that Melvin was able to provide you with excellent customer service. If there is anything else we can do for you, please give us a call!