Jim Tidwell Ford

I've been coming to this dealer for 17 years. They have Excellent customer service. The facilities are very clean. The advisor was very respectful and listened to the concerns I had. Very responsive and great communication. When something in their service goes wrong they are always ready to make it right.

Taylor was amazing! Had everything ready for me, and didn’t have to wait very long before I drove off with a new Expediton Max .

Tidwell always makes you feel special. This is our 3rd new car we have purchased from them. They must be doing something right to get our return business.

THEY RUINED MY SHELBY GT350!!!! I took my 2018 Shelby GT350 for a new AC compressor. They fixed it then found out there was a clutch and a oil leak issue they fixed that. After 45 days. I drove the car home now I get a " see the manual light" and the transmission kicking in and out. Keep in mind I went in for a ac compressor now I have transmission problems. Took it back they had it for 2 more days they then told me they Broke the oil dip stick and broke the clutch sensor on the pedals when fixing my car. And that this was causing the see manual light and the car fail to start up.(keep in mind they broke it, the car came fine with no broken parts) After they replaced what they broke the car still had the same see manual light problem. Now my car doesn't start up until the 10th time of pressing the button. They have completely ruined the Drive quality and probably ruined my vehicle transmission. Went here for a simple problem now I have to go to another ford dealership for another month or so to fix the issues they broke. Spoke with the following managers Michael Colletti Service Director Jeremy Craig Service Manager Jeremy Smith General Manager All of these managers have done nothing but wasted my time and ruined my car and my experience as a Ford consumer. Called the GM and instead of a solution and explanation of why his TECHs where breaking every part in my $65,689 Shelby GT350 while messing up the transmission and wasting 45 days of my time. He told me to go to another dealership because it's under warranty. So everyone PLEASE GO TO ANOTHER DEALER SHIP!!!!! I've wasted 300 on gas and 5 days of work dealing with these unprofessional individuals who instead of finding solutions caused problems for my car and caused me personal stress. They never answer the phone and when they do they give you the round around. General Manager did nothing for me to fix my issue. Remember they took 45 DAYS!!!! And now My car is worst than ever with only 9k miles 2018 Ford Mustang Shelby GT350. Honestly I'm scared to see what else they have broken. I should of just taken the ac compressor out my self and thrown it away. Waste of time and I hope they read this review. To hopefully give future customers better service. They have treated me and my vehicle horrible. Absolutely horrible. Very unprofessional and giving me an unsafe vehicle!!!!!

Bought a new set of tires from the dealership. Installation was of very poor quality as the wheels/rims now have damages and scratches. Im trying to call my service advisor but always getting voicemail.

Fast and efficient, Justin had me in and out within an hour. They did extremely well with completing the services required. Explaining what was performed as well. Thanks again Justin!

Saw the truck listed in the internet. Appointment was made to test drive and was out the door in less than 2 hours with no haggles. Price was as listed, no pressure, documentation and other fees standard as in industry.

Wonderful experience from start to finish. Brandon J was super helpful and professional. Highly recommend! Will use them again in the future and have already recommended them to family and friends also!

Shaundra, customer service, was very helpful and courteous. She secured a driver to take me to a local fast food for lunch while I waited for my door key code.

I’m very happy with the service. Was very quickly and on time. With my experience I really recommended Jim Tidwell service. I will definitely recommend for family and friends