Jim Tidwell Ford

I had to go 2 different times before I got this actually completed because the first time they told me it would take 1.5 - 2 hours and I got there and they said it would take 3- 4 hours. I had to reschedule due to my time commitments. When I took it the second time, allowing for 5 hours, they said it would take a day or two be fore it would be ready. When I recalled the conversation we had prior when I rescheduled the appointment, the told me they wouldn't have said that. They also said a lot of people had dropped vehicles off for service. I pointed out that I had an appointment, and they said the appointment allowed you to get in line at that time. I'm not sure what distintinction there is between walking in and getting in line at 1:00 or making an appointment and getting in line at 1:00. It seemed very misleading. Both times I went in, they told me they would have not given me a time frame for the repair, even though they did. When I bought the vehicle there, the experience was pleasant. The service experience was not. I will not choose to spend my money somewhere that disrespects my time and money.

Went out of the way to get the complimentary oil change that we were told was included. It was not. Not going out of the way again.

Good sales rep. Made it very convenient to buy a new truck. He was very easy going and the process was very simple and rep was very nice.

I have taken my 2017 Explorer to Jim Tidwell Ford for over 2 years and everytime I have had outstanding service. I would recommend them for service on your vehicle.

They were accommodating and very friendly. We are from canada and were very pleased we found this fealership. If we are back in Georgia we will definitely come back.

Did most of the purchase via phone and email. I drove in from Kansas City,MO to buy this car. It exceeded my expectations, as did the dealership. My sales person was Oscar, and he was great!

I was in the area for my new job (I live 2 hours away) and was past due for an oil change. Made my reservation online and noticed that their regular price for “The Works” was cheaper than what I am accustomed to paying at other dealerships. My advisor, Elizabeth, made it even cheaper by giving me a coupon! Elizabeth was great and the facility is nice! I also like how they provide you with other suggested maintenance via a text/email online link as opposed to a high pressure sales pitch. I hope to be in the area when my next oil change is due! I will be back!

I bought a new 2019 Ford F150 King Ranch from this dealership and it was the absolute best buying experience I have ever had. It all started with Anna Long the sales person that reached out to me when I contacted the dealership. She was absolutely the best at keeping everything clear so that I could make an educated decision on all the numbers. She continue to keep me informed on where we were in reference to price and payments. She also got Clint involved and together got a great deal on my King Ranch. When we arrived at the dealership we were greeted by Clint and then Anna and within minutes we were in the finance office with Cody and he laid out everything so that we knew exactly what the payments were just like they said. I could go on and on about what a great deal we got and about the friends we made at Jim Tidwell Ford but don't take my word for it. Go see Anna Long and Clint Hatfield and Cody Chafin and let them prove to you that there is no better car buying experience in the Atlanta area. Tell em' Joe Burrell sent you

Benji Jones was great BUT when I brought My car over for 4new tires and a valve replacement on Thur they needed more time for repairs. So I dropped it off at 7:30 on Fri with a promise it would done by the end of day. At 6:00 I called them and got transferred to Benji (who was caring and embarrassed). Then he told me that he wasn't sure what happened but the repairs but were not finished He would work on having it ready by Sat at 12. There was a shuttle to pick me up but would be an hour so I used Uber. Basically lost my car for 2 days $30 Uber fees $1500 service fees. Just know what you are getting into up front!!!

Great customer service. Very helpful service staff. We were kept in the loop on the process involved while they were working on our car. I would recommend this dealer for service needs.