Jim Click Nissan

I stopped going here for service, and I have three Nissans, because the service personnel are so arrogant and condescending (they talk to you as if you were a child). After years of not going I took a car for minor paint and damage repair, the individual at the collision center (Jeff) reconfirmed the arrogance and elitist attitude of this Agency. I will never return.

I have a 2016 Nissan Altima. Transmission broke and we took it to the dealership cause it had warranty. Few months later it broke again and I had to pay $3000 dlls cause the warranty expired. The place told us that the transmission was in poor condition, the dealership never touched it, no maintenance at all. So is this what maintenance is for? Will never go back to Jim click.

Had a Check Engine Light on my Nissan Sentra. Service department called with a $2K estimate to replace Cat ($1700) and Air Intake Hose ($300). About had a stroke! Called another shop and was quoted $420. Took it to them. They called me 3-hours later, "It's ready to be picked up." The bill was $415, including tax. What makes the dealer think their work is worth and extra $1600? This was my first experience with Jim Click Nissan since I've only been in town a year. It will be my last.

We did our research prior to going in knowing the value of our vehicle. They priced our trade in over 5k less than POOR value of the car which we weren't remotely near. (Our car had no cosmetic or mechanical damage and it was less than 30k miles for a 2014 ..so 6 year old car). When questioned we were told it had to be lower because of the "Arizona Manual Transmission Law" where they tax a manual transmission. Which is literally a lie. There is no such law. We went to Toyota and without question they gave us a trade in over 15k more than what they told us they could do here!! I always loved Nissan, but stay the xxxx away from here. The shadiness they do here is the equivalent of something I would expect from a used car dealership, not when I'm buying a brand new vehicle.

very shady sales practices they rob you blind and you dont even know it EXAMINE YOUR PAPERWORK before you sign and you will see the thousands of dollars they add on to your price of the car dont come here or to any jim click dealership for that matter ...

We were referred to this stealership by Costco for a cash purchase of a 2020 Rouge. Jim Click emailed me back right away to offer a $50 gift card just to come in and promised to give us the best price. They scanned our licenses when we got there and we worked with a really nice guy Ralph and did two test drives and sat down to talk numbers. Numbers weren't anywhere near "best price" so we gave all our info again for the gift card and follow up and the salesman Ralph promised to get us a better price and get back to us. The next day we went to a different dealer and got a $2100 better cash price on same exact VIN car. I emailed Ralph this quote to match or beat and he responded with a new quote that was actually higher than his original high one? I emailed him back saying I think there was some mistake that offer was higher not lower and then never ever heard back. Whatever. We bought from the better priced dealer 2 days later, no issues. Fast forward a week, no info on that $50 gift card. I text and emailed Ralph asking for status, no response. So the next day I call the dealership and ask about my gift card, they say they will forward the request to the sales manager. 5 min later I get a call from Ralph, not happy I went over his head wanting my gift card. He claims I never gave him info or text or called or ever gave him a chance to beat the other deal. Then after I offered proof of calls and texts he said he didn't submit the gift card because we never gave info, even though we gave it twice. Total BS. I called the sales manager back and they seemed to side with him. Avoid this dealership at all cost!

I knew buying here was a bad idea and I gave them a chance anyway! Shady practice in sales I kicked myself the second I finished up with my transaction and service is a JOKE! Luis in service specifically. Took my car in for it's first oil change and to check on a vibration noise, this was on a Saturday. I was told it would be about 5pm before I got my car back. It's now Monday and I had to LYFT to work and I still haven't heard anything. I just left Luis a message letting him know when I was picking up my car today and magically I got a text saying he called me and text me at 12 Saturday and left a message. Those were both not true!! I will pay for my oil changes rather than go through the service department at Jim Click, FREE is not worth it!!! I don't appreciate anything about this place and I will warn everyone I meet!

Needed one thing- a hood latch cable replaced. Called to make an appointment and they insisted that I needed a $140 "diagnostic". I"m not mechanically inclined, but I told them I was able to diagnose the problem, b/c the thing snapped when I went to release the hood latch recently..seems pretty simple. They wouldn't make the appointment without stipulating the diagnostic had to be done. So now I'm done. Will not be returning. Could have been an easy customer service fix, but they were more worried about collecting their $140 B.S. fee.

Jim Click sold me a used vehicle knowing it had a bad transmission. When I emailed Jim Click personally and informed him that there would be consequences if he didn't make it right, his GM called and told me to bring the vehicle in - that is if it could make it to Arizona from my home in Nevada! After sputtering hundreds of miles with a broken transmission, we finally made it to the dealership where we were offered to trade it for another vehicle - that is if we paid hundreds of dollars more. With our backs against the wall - and no transportation to get back to Nevada, we were blackmailed into accepting their offer. Now, were stuck with a vehicle that - according to Carfax - had been in an accident which resulted in a bent frame which is why the wheels won't stay in alignment. That's not all! Before we could leave the dealership with this horrendous trade, we were forced to sign a letter stating that there was NOTHING wrong with our original vehicle - even though they had to tow it to a junk yard!

Poor customer service on the part of Luis in the service department at Jim Click Nissan at the Tucson Auto Mall; I would never recommend ever taking your vehicle in for repairs. Has no experience dealing with Alarmed installed by dealerships. Said that this alarm is not one we install at Jim Click. I would not know what Nissan dealers install. I purchased my vehicle from Earnhardt Nissan in Mesa Arizona. Since it is a Nissan Sentra I would have expected Luis to say we can try and bring the vehicle into their service department instead I got the brush off. This has been my experience from 3 different Nissan Dealers. Talk about a great opportunity to change my opinion of Nissan. Thank you for succeeding at failing to help Nissan Owners. Unfortunately there is no negative stars or no start selection.