Reviews
Great services
Ford escape Service was fast and professional. Staff very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas
Everyone was awesome, thank you for another good truck.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
USED 2014 150 TRUCK
2014 150 USED TRUCK SERVICE DEPT DID GREAT JOB, WAS A LITTLE DISAPPOINTED WHEN I REALIZED ONE OF THE TIRES WAS A FIRESTONE NOT A MICHELON LIKE THE OTHER THREE, DIDNT CATCH IT WHEN WE TOOK POSSESION OF THE TRUCK SO ASKED OUR SALES MAN WHEN WE TOOK IT IN FOR SERVICE HE SAID THERE WAS NOTHING THEY COULD DO, SO I WILL HAVE TO BE MORE OBSERVANT IF I PURCHAS ANOTHER VIECHEL FOR THERE
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
I brought in my 2012 Ford Escape because of a recall. My service advisor, Pete Quezada was courteous and efficient, as usual. Also, the shuttle driver, Aaron Puente, was absolutely delightful. It was a very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good job
Great service. Problem was taken care of in expeditious manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
9 months and 50k miles
Truck was in for service, oil change, no appointment but taken in promptly. There was a bit of a snafu with wrong oil and draining the transmission fluid, but was all sorted out. The rep kept me informed all the time and was very attentive to anything I needed while I waited. I am very impressed with their admission of a mistake and their promptness in correcting it, and how well they kept me informed on the progress. Good people work at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent all around!!
The service was excellent. Even though we were late our service manager still got us in and keep us informed on what was happening.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim Boyd
F-150. It took a lot to sway me away from the Toyota Tundra, but it did seem that Ford was trying to do more to make the truck more fuel efficient. We purchased a truck with the Ecoboost engine hoping to keep some sense of fuel economy. Also, it seemed like Ford was offering more rebates/incentives than what I was receiving at Toyota. Craig (salesman) and Jim (service) were patient and available to answer questions, as it's been sometime since we've purchased a Ford product. Time will tell if we made the correct choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
ford escape buyer
have a ford escape,servies good,staff good,advisor
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Completely satisfied
The service Advisor, Mark Dluehosh, was very helpful. He checked on us several times and kept us updated on the progress of the work being done on our vehicle. We are very pleased with our experience at your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase