AutoNation Chevrolet West Austin

I had the best car shopping experience this past weekend. As soon as we were walking up, the salesman Carl approached us to help and answer questions. My husband and I told him exactly what we wanted and he listened! He was kind, patient, and more importantly, was not pushy whatsoever. He was very mindful of our time and the fact we had our four year old with us. He got us in and out with a brand new vehicle in less than 3 hours. Seriously could not have asked for a better experience. Go see Carl Brooks!

Everyone was extremely helpful, friendly, and made a great effort to give me the best deal possible

Concetta was amazing! Went above and beyond to get me my Bolt. Would work with her again.

Jayden was ready when I got there. Kept me posted on the progress of my truck. Explained what they found and what the resolution was. Was concerned about my brakes and they cleaned them up.

Excellent customer service. CONCETTA WAS amazing. Quick and easy purchase. I would highly recommend you as for her if you are looking for a car

Jaden, the service adviser I worked with was awesome, excellent communication and follow up via text and phone throughout the repair process!! He provided stellar customer service!

I had a really pleasant experience on my last car service appointment. Outstanding customer service by Jaden Selucky, who went above and beyond to help me with some issues I had and made sure everything was perfect and on time. This is the second time that Jaden is my service advisor and I couldn’t ask for a better one. He’s extremely helpful and professional.

Very helpful and willing to go above and beyond to help find the right vehicle needed for the family.

I went to AutoNation West Austin to buy out the lease on my 2020 Chevy Equinox. I have to say that it was absolutely the WORST buying experience I have ever had. I was prepared to bring my own financing in order to buy the car. The finance guy, Joshua Sword informed me that "We don't work with UFCU , you have to finance through us." That's when I should walked out, but went ahead with their financing. Even though my credit score is over 800, the rate we were quoted was 8.99 percent. I was told "this our rate for used cars." I was there for over three hours, which I believe is a tactic that they use to wear you down so that you will accept their terms. I closed the deal, and immediately went to UFCU to refinance at a rate of 4.999 percent. I needed a copy of the application for title from them in order to get the loan from UFCU, which the dealer by law is required to file in order to get the registration and plates. I was told that "we don't use that form, you have to get it yourself." This form is required by law in Texas. After getting the run around for several days, I was finally able to get it from them, and got my refinancing from UFCU in about an hour. Joshua never returned my phone calls or answered my Emails. Once he got the money, it was like I didn't exist. Absolutely terrible customer service. My advice to anyone thinking of buying a car from AutoNation is GO SOMEWHERE ELSE!!!

I have had some MAJOR issues with the service department here in the past, but they have improved to the point that I would call it the absolute ideal experience. Just to be clear, they have always treated my vehicles perfectly well; I have never had an issue with a routine maintenance or a repair, but how they treated customers was sadly another story. Jaden had been my service advisor for my Blazer once before, but it was just after I had my Bolt EV serviced with another advisor which was the worst service experience ever, I gave him a hard time because I was still livid at the service group as a whole. Jaden, as he was last time, has been amazing with the two cars I dropped off this week for service. It used to literally be impossible to call in and speak with anyone to find out the car status and voicemails left were never returned. That concern has been completely eliminated and have had excellent communication and updates via text with Jaden. Also, in the past, there were times that once I arrived and pulled into the service area, I would stand outside my car trying to make eye contact with someone and waiting for up to 10 minutes with no one paying any attention to me. Both times I dropped off a car this week, Jaden has walked out of his office to meet me before I have barely left my car. With dealerships, I used to find that the sales folks would make you love the place and the service folks would make you want to find a new dealership, but that has completely turned around in my opinion. Jaden has been truly amazing to work with and until he took over helping me with my Bolt EV battery recall and servicing my Blazer again, I was planning on finding another dealership for my next lease later this year. Jaden has restored my faith in the service department and the dealership as a whole.