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AutoNation Chevrolet West Austin

(1,072 reviews)
Visit AutoNation Chevrolet West Austin
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
New (888) 248-4903 (888) 248-4903
Used (888) 841-5925 (888) 841-5925
Service (888) 485-9183 (888) 485-9183

Reviews

(1,072 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet West Austin from DealerRater.

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Good experience and friendly customer representative my

Good experience and friendly customer representative my process was simple and smooth. Kept me in the loop about what I needed and what they could do for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Emmanuel! Feel free to stop by if you ever need any more help.

Patrick was my salesman and he did so wonderful.

Patrick was my salesman and he did so wonderful. He tried his best to get me in the vehicle that I wanted. I was so pleased by my visit tgat I recommended the dealership to my friend. She was also in the process of looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Christy, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet West Austin. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Dealership was very organized and a very presentable

Dealership was very organized and a very presentable space. All employees were very respectful. Good organization!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

Very Good quality and very Good service .

Very Good quality and very Good service . I was well attended by Bruno, he helped me a lot. Thank you. In 11400 Research Blvd Austin, TX .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Excellent experience with Bruno.

Excellent experience with Bruno....Knowledgeable about and kept informed of repairs via text. Returned the repaired vehicle promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

I went into the Autonation Chevy dealership, looking to

I went into the Autonation Chevy dealership, looking to upgrade my older Silverado for a newer model. Jonathan and Alfredo from the sales team were excellent all around! They were very helpful and patient as I worked through the financing process and coordinated with my insurance. They gave me a fair deal on my truck towards my trade-in, and I was able to leave with the exact pickup that I wanted. Ian in the finance department was very friendly and knowledgeable as well. He did a great job of explaining all my options for additional coverages and warranties. Great experience all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

We had a wonderful experience with AutoNation.

We had a wonderful experience with AutoNation. Our sales representative, Kory Chopper, was especially amazing. He was helpful, answered all our questions, and has a great, friendly demeanor. I highly recommend Kory and the rest of the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Kris, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet West Austin. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Great experience.

Great experience. Worked with Kory Chopper who was a pleasure. Very relaxed. No hard sell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.

The experience at AutoNation Chevrolet West Austin was

The experience at AutoNation Chevrolet West Austin was great from initial welcome to final signing and drive out in our new Silverado. The entire staff is impressive especially our salesman, George B. Very knowledgeable regarding vehicle specifications and the purchasing process, answered all our questions. We have purchased vehicles from this dealership in the past and have been extremely happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Absolutely terrible.

Absolutely terrible. Wilmer their salesman led me on for 2 weeks on a truck and I had to negotiate a price on my own. He stood me up, left me hanging several times. Then the day I finally get things moving they say the rate they gave me is only if I finance through them which is not what I was told the day before. So while they were supposedly working the matter that last day, they sold the truck all day and none of the 4 people I spoke to had the xxxxx to tell me. Therefore they kept passing the buck or ignoring my calls. When I reached the head of the sales department, I was told me it had been sold a few hours prior. The head of the sales department had no idea this situation had been going on. Of course, when I said something to Wilmer.... he was a coward and still did not let me know it was sold. Worst salesmen and dealership I've ever dealt with. They don't even deserve one star.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com