AutoNation Ford Katy

Management not willing to make effort for smart analytical decisions, drop the vehicle and it takes 6 days with no work performed.

I came in to get a key made for my F250.. They quoted me $400 on the phone, then when I drove my F250 up there, I waited and waited, without being greeted, and finally tried to grab someone to get them to talk to me. David told me he would be required to make 2 keys - at $400 each. I already had one functioning key, and did not need 2. He said he could not make just one key. I went to a competitor, Ryan Ford in Sealy (25 miles away) who not only made me just one key, they only charged $259 out the door. This is not the place I would take my vehicle, nor would I buy anything here. Go somewhere else where you can find honest people in Service.

Overall the dealership seems to be efficient on handling most things and any questions that we have had. Our sales rep Oscar however has not been as helpful. We had our oil changed recently and David was professional at all times. However, When we were told that they could not rotate the tires because the Lugnuts had swollen and they cannot get them off, we were disappointed. They could be replaced for $160 which is unheard of!!! This seems to be a manufacturing error by Ford because no other car I’ve ever had has had this problem. So instead of buying lug nuts there, we went to a discount tire store and got all of them replaced and tires rotated for $50. So not only were you over the top on pricing your error but you couldn’t even do it without charging. I find that ridiculous —— if it’s your error you should’veCorrected it.

We were truly impressed and appreciative for the quick and profesional service we recieved thoughout the whole process of buying a vehicle. Considering how difficult times are now, Auto Nation of Katy eased the experience of buying a truck and seem like they did it in a effortless way. Thanks Guys! Great job.

It was a quick and painless experience. They made sure my vehicle was in good shape for a road trip just like i asked.

Fast and flexible with many choices of cars in different brands and various models for customers to select.

David Corbin is an excellent service advisor. It’s a pleasure working with him again.

Katy Ford has done great work with my car, which I bought from them new 2.5 years ago. Only downside and reason for 4 and not 5 stars: service takes quite a while. The service is great, but three hours for an oil change last time seems a bit much given I scheduled a specific appointment time on the online site.

Very pleased with service department. My service person David very professional. Thank you. Will be back for sure

Was my first time to leave the dealership unhappy. After my oil change and rotation in my car, that bought with you 16 months ago, my car was dripping oil 3 consecutive days (I have the pictures) for that reason I came back to the dealership in order to fix the problem. Brandon Diaz made me feel non welcome and he was kind of rude with me. Brandon told me that the service will take 1 hour and he will call me when the car is ready. After 4 hours, I did not hear anything from him, so I called Ford to know the status of my car, and someone told me that the car was ready. When I went to pick up my car he just ignore me. When finally he talk to me, he told me that they just clean it and nothing was wrong, even when I show him the pictures on 3 consecutive days of dripping. He was traying to convened me that that was normal, that was ridiculous and make non sense, it is not my firs car, neither my first time changing the oil, so when Brandon told me it is "normal" that amount of oil dripping for 3 days. That was kind of offensive to my intelligence and experience of a 57 years old men. Then when he told me you can take your car when they bring it to the front, but did not give me any paper to give the car to me, the guy who broth the car request a document to give me my own car, but Brando did not give me any. I was waiting "again" for somebody to find Brandon and he never appeared, so somebody did his job and got my car. That was ridiculous!!! My car is not dripping oil so far, so we will see. Brandon customer service "Very poor"