AutoNation Ford Katy

When I was make a deal that time they were ready to fixed what it need to do when I already did the lone from my bank after they start saying for fixing you have to pay for extra

Plenty of options to shop from, no pushy sales men. Best prices on Mustang in all of Texas.

My SUV was not on the available at the Katy location, but he found it elsewhere and I got exactly what I wanted!

Mr. Robertson was friendly, professional and made me feel valued throughout my time at the dealership. He was helping another customer when I arrived but he still found time to assist me. Due to his attention and professionalism, I decided to purchase my Escape on that day. I initially had only planned to compare prices but he convinced my wife and I that we had found the best bargain. He was right...

Ok. So I was involved in an accident on July 14th, 2015 and the truck had to be towed in because my radiators were busted. So in goes the truck, I receive an estimate saying it would be approximately 20 days working on the truck. On July 27th, insurance gave them to go-ahead to begin working on the truck. However, before that, they told me they would go ahead and tear down the damaged areas so once insurance gave them approval to work on the truck, they could get started immediately. On July 18th (I believe) they told us they just started tearing down the truck, which they told us they would do in the time before insurance approval. Also, because they had to deal with losses of staff in the bodyshop, calling the employee who was in charge of dealing with my truck was almost impossible to get on the phone, so I would visit the bodyshop almost daily just so I could force them to have to give me a status update (thankfully the bodyshop is on my way home so it wasn't too big of a hassle to drop by). It gets worse. On two or three different occasions we were told the truck would be ready. The first time, they found the track bar had to be replaced because it was bent, and I understand the importance of this suspension item so I let it slide and understood. The second time I went, everything was done except for one of my headlights (aftermarket headlights). Because the headlight had not been completed, I did not want to pick it up because I did not want to have to drop my truck off on my own time. It also took them three visits and friendly but firm reminders to fix some minor scratches on the door which had not been there before the bodyshop. They did get it fixed and it looked good, so I was pleased with that. And I visit yesterday, SEPTEMBER 8, 2015 to get another progress update on my truck. What I found horrified me. On my BRAND NEW front bumper, there were two nickel–quarter scratch/dents (better description would be a crater) in it and it was obvious they tried to cover it up with touch-up and hope I didn't notice; however, not only did they use the wrong color touch-up paint, they used the wrong color touch up paint on a dent which they made no attempt to fix the dent itself, so even if they had used the right color paint, it would still be obvious. So Christina orders them to take the truck around back. I saw the truck come back from being in the back of the shop. He (Marco) was speeding in REVERSE IN A SMALL PARKING LOT IN AN F250!!!!!! He whips it around the turn, pulls in front of the entrance to the bodyshop, leaves it running with the door open for 5 minutes with no supervision!!! Then he hops back in, whips around the turn and chirps the tires and proceeds to push it harder as he goes back to the back of the shop WHILE I WAS THERE!!!!! I was so mad I was shaking! If that happened while I was there, I don't want to imagine what they did with it while I wasn't there! I spoke with Rich, the manager, and he was furious and he personally apologized for the incident and for the touchup paint issue. He personally scolded Marco for his actions behind the wheel of my truck. However, I will admit they products they use and the shine they put on the truck made it look amazing. In all: -virtually impossible to access Christina except in person -20 day repair turned into two months and I still don't have my truck back (July 14th–September 9th) -Personally watched my truck be recklessly driven in a parking lot -Attempted coverup of major mistake (dent in bumper) didn't even use right color paint!!!!!! While the work they do has looked nice so far, customer service is horrible and have caused me many headaches.

Best selection of F-150s in the greater Houston Area. Internet prices beat everyone else in town. Quick and easy process from initial communication to closing of the transaction. Ennis McKnight was extremely helpful and easy to work with.

Everyone was very friendly and not pushy. The salesman worked with me to get a deal that made my monthly payment in a price range I can live with.

With out a doubt, the most enjoyable experience ever in buying a new vehicle. Daniel was very professional, easy to talk with and more than helpful. Even helped to remove items from my trade-in and relocated all of my university plates to the new vehicle. I will definitely work with these guys again to purchase a vehicle. Thanks to both Daniel and Amy for making this such an easy, delightful experience.

This was one of the most pleasant experiences with a Sales guy and Financing guy I've Ever had! They both listened to my needs and found me the right vehicle and package that I specifically requested. It was very easy to deal with each of these guys. I felt like they both worked to please their customer. I Highly recommend Simon Mulaula (sales) & Craig Kneisley!!! As for the management I am not happy with them in response to an issue and they don't seem eager to help resolve it. But this relates to one individual in particular.

This was one of the most pleasant experiences with a Sales guy and Financing guy I've Ever had! They both listened to my needs and found me the right vehicle and package that I specifically requested. It was very easy to deal with each of these guys. I felt like they both worked to please their customer. As for the management I am not happy with them in response to an issue and they don't seem eager to help resolve it. But this relates to one individual in particular.